100% REMOTE Head of Customer Success / Partner

100% REMOTE Partner / Head of Customer Success / $$$ / start-up company, amazing growth, work life balance, client relations focused!

  • REMOTE
  • Elk Grove Village, IL
  • $200,000 - $500,000
  • Managed by Jobot Pro: Jillian Morgan
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A bit about us:

This company’s vision is to be the world’s largest problem solver. We enable viable and valuable data and analytics transformations for our clients. Our mission is to help Fortune 500 or similar organizations build core capabilities that set them on a path to achieve analytics self-sufficiency. We are transforming the way companies execute enterprise-wide data engineering and data science initiatives. With a holistic range of services, products & platforms across analytics consulting, data engineering, data science and management consulting, we are disrupting the analytics services and products space. To help us achieve our objectives, we are looking for passionate and experienced practitioners to be part of our US organization and become a part of the growth story for one of the fastest growing AI/ML companies in the world.

The ideal candidate will have expertise in managing a team/leadership abilities, as well as managing revenue from a book of business/clients. The Head of Customer Success will also have related experience working for a consulting firm. The clients are in the Machine Learning/AI space, so experience in this industry, as well as working with data scientists and data engineers is strongly preferred. Also, the ideal candidate will be able to travel 60-75%, probably 3 days per weeks to various clients.

Why join us?

Top compensation
401K/Match
Medical
Dental
Vision
Flexible Scheduling
Work Life Balance
Ability to work with a multitude of different clients

Job Details

Role Description:
  • We are looking for passionate individuals to help our clients solve complex challenges enabling their sustained analytics transformation.
As a leader of this U.S. organization, the candidate will lead teams of Senior/Engagement managers & consultants who will be executing cutting edge analytical solutions and capabilities for clients.
  • The candidate will be responsible for institutionalizing data driven insights and recommendations to bring customer strategies to life.
  • An ideal candidate should be able to initiate new client engagements and relationships while coaching teams to be able to do the same.
  • This role will involve understanding the customer’s business, generating insights, developing recommendations, and presenting these to clients and their management.
  • The candidate should be able take full accountability for a book of business of the client account(s) on behalf of this organization including growth strategy, P&L management, resource planning and client escalations.
  • The candidate should become familiar with the strategic direction of our customers and, drive this company's teams translate their goals into action and generate a pipeline of new engagements. within the client organization.

As a Regional HeadPortfolio Owner, the candidate will:
  • Sign up for a book of business with a set of customers and be responsible for targets set at the beginning of the year
  • Design strategy and roadmap for building analytics capabilities for a client portfolios
  • Solve Help teams solve complex business problems for organizations, leveraging conventional and new age data sources and applying cutting-edge advanced analytics techniques
  • Build relationships with customers to become a trusted partner who provides thought leadership and strategic guidance
  • Lead, mentor, and coach a team of Engagement Managers, Senior Associates and Associates across our US offices to ensure the success of both our team members and our customers
  • Work with leaders in India - who lead Delivery units - to effectively manage and grow our client accounts leveraging the global delivery model
  • Proactively identify business development opportunities for your existing client engagements & departments

Required Qualifications:
  • Master’s degree from a top-tier university with consistent, outstanding academic record OR Bachelor’s degree and 10+ years of relevant work experience; Advanced degree or MBA is highly preferred
  • 15+years of experience in initiating, managing, and scaling engagements in a fast-paced environment across various industries or functions with demonstrated track record of successful leadership
  • Experience working with reputed consulting firms OR large, Fortune 500 or equivalent organizations
  • Strong networking capability coupled with growth mindset focused on acquiring new customers and developing relationships with senior client stakeholders
  • Experience in developing and nurturing cross-functional and cross-cultural teams
  • High level of comfort dealing with ambiguity and change; must be able to translate business gaps into analytics problems defining the analytical approach, delivering actionable insights, and operationalizing recommendations
  • Demonstrated ability to build strong relationships – clients and internal teams, including complex and sensitive environments

Additional Qualifications:
  • Specific Industry experience
  • Specific technology / technical experience




Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
REMOTE
Elk Grove Village, IL
Job Type
Permanent
Compensation
$200,000 - $500,000