Account Manager

We are a dynamic and innovative digital collaboration platform designed exclusively for the insurance industry. Our cutting-edge SaaS texting application is on a mission to revolutionize the way insurance operates, and we're thrilled to be part of this transformative journey. At our core, we foster an environment where celebration, respect, and creativity thrive. We value individuality, promote professional growth, and prioritize ideas over hierarchy. Embracing a culture of continuous learning, we're constantly striving to improve ourselves, our team, and the experiences of our customers.

In addition to being part of an exciting, intellectually stimulating workplace, we offer the following benefits:
Comprehensive benefits package, including parental leave, a matching 401k program, and medical, dental, vision, disability, and life insurance.
Open vacation policy, allowing you to take time for yourself when needed.
Competitive salary and generous stock options, enabling you to have a stake in our shared success.
A vibrant and lively startup culture.
Leadership guided by core values.
A culture that promotes employee engagement, diversity, and inclusion.
Abundant opportunities for learning and taking on new responsibilities in a fast-paced, growth-oriented startup environment.
If you are passionate about driving positive change in the insurance industry and want to be part of a dynamic team that values growth and innovation, we encourage you to apply and join us on our exciting journey.

As we continue to experience rapid growth, we are searching for an enthusiastic Account Manager to join our expanding Growth Team. The ideal candidate will bring a track record of successfully supporting customer teams and collaborating effectively with internal stakeholders. Your primary focus will involve nurturing customer relationships, often engaging with C-level executives to gain insights into their priorities and explore opportunities to enhance our partnership with them.

Key Responsibilities:

• Act as the primary point of contact for assigned accounts, developing and nurturing long-term relationships.
• Gain a deep understanding of customers' business objectives and devise strategic account plans to fulfill their needs.
• Collaborate cross-functionally with teams such as Marketing, Product, Design, and Engineering to execute account strategies effectively.
• Partner closely with the Customer team to ensure customers derive maximum value from our offerings.
• Take ownership of building pipeline and achieving revenue targets, aligned with specific strategic accounts.
• Maintain accurate and timely reporting of pipeline status, account plans, and activities.
• Stay informed about industry competitors, emerging products, and market dynamics.
• Demonstrate expertise in the insurance industry, addressing critical business issues, processes, trends, and showcasing in-depth knowledge of the solution domain.
• Attend industry events and conferences to enhance the visibility of Hi Marley's brand and expand professional networks.
• Accurately record and report all aspects of account and opportunity information within our sales force automation (SFA) system.

Qualifications:

• Minimum of 2 years of experience in account management, customer success, or solution consulting, with a proven track record of closing enterprise software deals.
• Experience in selling within longer sales-cycle environments (3 months or more).
• Strong ability to build authentic relationships both internally and externally.
• Exceptional communication skills, with a high level of organization, collaboration, and attention to detail.
• Comfortable working in a startup environment that demands adaptability and versatility.
• Willingness to travel (approximately 20-40%) to establish and nurture relationships.

Knowledge or experience in Property & Casualty insurance is a plus.