Aftersales/Account Manager
- $80,000 - $100,000
- Oshawa, ON
Growing manufacturing company seeks to add Aftersales Manager to their team
A bit about us:
International equipment manufacturing company with a growing presence in Canada
Why join us?
Guaranteed compensation for the first two years
Uncapped commissions potential
PTO and Holidays
401k with matching
Medical, Dental, Vision
Uncapped commissions potential
PTO and Holidays
401k with matching
Medical, Dental, Vision
Job Details
Job Details:
Our organization, a front-runner in the manufacturing industry, is seeking a dynamic and experienced Aftersales/Account Manager to join our team. The position will be primarily responsible for managing customer relationships post-sale and upselling our products and services. This role is pivotal to our business' success and requires a professional with a strong customer-focused mindset and a proven track record in aftersales management. The successful candidate will have a minimum of 5 years of experience in a similar role, with a deep understanding of the manufacturing industry. This position will be mainly in office in Oshawa with travel to customer facilities across southern Ontario at least 1 time per week.
Responsibilities:
Qualifications:
Our organization, a front-runner in the manufacturing industry, is seeking a dynamic and experienced Aftersales/Account Manager to join our team. The position will be primarily responsible for managing customer relationships post-sale and upselling our products and services. This role is pivotal to our business' success and requires a professional with a strong customer-focused mindset and a proven track record in aftersales management. The successful candidate will have a minimum of 5 years of experience in a similar role, with a deep understanding of the manufacturing industry. This position will be mainly in office in Oshawa with travel to customer facilities across southern Ontario at least 1 time per week.
Responsibilities:
- Develop and implement effective aftersales strategies to drive customer loyalty and retention.
- Manage and strengthen customer relationships post-sale, ensuring a high level of customer satisfaction.
- Oversee account management, including monitoring and reporting on account performance and identifying opportunities for growth.
- Drive upselling initiatives, promoting additional products and services to existing customers to increase revenue.
- Collaborate with various internal teams, including sales, marketing, and product development, to ensure a seamless customer experience.
- Resolve any issues or complaints in a timely and professional manner, ensuring customer satisfaction.
- Conduct regular reviews and reports on aftersales performance, making recommendations for improvements as necessary.
- Stay updated with the latest industry trends and best practices, applying this knowledge to improve our aftersales strategies.
Qualifications:
- Bachelor’s degree in Engineering, Business Administration, Sales, Marketing, or related field.
- A minimum of 5 years of experience in aftersales management, preferably in the equipment manufacturing industry.
- Proven experience in account management and upselling.
- Strong customer relationship management skills, with a proven ability to build and maintain strong relationships with customers.
- Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal teams.
- Strong analytical skills, with the ability to analyze data and make informed decisions.
- Proficient in CRM software and other relevant tools.
- Strong problem-solving skills, with the ability to resolve issues effectively and efficiently.
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
- Strong leadership skills, with the ability to motivate and lead a team.