Chief Experience Officer

Come join the #1 AI powered Service provider for students, faculty, and staff in higher education.

Competitive Salary
Bonus
Equity
PTO
401k 4% match
Dental/Medical Benefits

Job Details:

Our company is seeking a dynamic and innovative Chief Experience Officer (CXO). The CXO will be responsible for shaping the overall customer experience, driving customer satisfaction, and enhancing our product adoption. This role requires a strong background in the contact center domain, product management, and customer success management. The ideal candidate will have the ability to leverage technology such as AI and ChatBots to deliver superior customer experience. This is a position that offers a unique opportunity to work in a fast-paced, challenging, and rewarding environment.

Responsibilities:

• Develop and implement a comprehensive customer experience strategy that aligns with our company's business goals.
• Lead our contact center management team to deliver excellent customer service and support.
• Collaborate with the product management team to ensure our products meet and exceed customer expectations.
• Drive product adoption in the B2B space by developing and executing effective marketing and sales strategies.
• Leverage CSaaS, CX, AI, and ChatBot technologies to enhance the customer experience and drive customer satisfaction.
• Manage the customer success team to ensure customer retention and growth.
• Oversee the company's EBITDA and P&L, ensuring financial targets are met.
• Create a culture of continuous improvement by identifying and implementing best practices in customer experience.

Qualifications:

• Minimum of 5 years of experience in a senior leadership role in the technology industry.
• Proven experience in contact center management, product management, and customer success management.
• Extensive knowledge of CSaaS, CX, AI, and ChatBot technologies.
• Strong experience in the B2B space, with a track record of driving product adoption.
• Solid understanding of EBITDA and P&L management.
• Exceptional leadership skills, with the ability to inspire and motivate teams.
• Strong strategic thinking and problem-solving skills.
• Excellent communication and interpersonal skills.
• Bachelor's degree in Business, Marketing, or a related field. An MBA or related advanced degree is preferred.

This role is a fantastic opportunity for a seasoned professional to make a significant impact on our company's customer experience. If you are passionate about customer experience and have the required skills and experience, we would love to hear from you.