Customer Success Manager

Customer Success Manager (Remote)

  • REMOTE
  • Springfield, VA
  • $150,000 - $170,000
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A bit about us:

Our client is the platform for Everyday AI, systemizing the use of data for exceptional business results. By making the use of data and AI an everyday behavior, they unlock the creativity within individual employees to power collective success at companies of all sizes and across all industries. Don’t get us wrong: we are a tech company building software. Our culture is even pretty geeky! But our driving force is and will always remain people, starting with ours. We consider our employees to be our most precious asset, and we are committed to ensuring that each of them gets the most rewarding, enjoyable, and memorable work experience with us.

Why join us?

Passion for serving large organizations and for data science
Comfort establishing credibility with key customer decision makers & influencers
Ease in speaking to stakeholders at all levels and various departments: from business executives to data scientists, analysts and IT
Working knowledge of databases and big data technologies such as Hadoop and Spark preferred
Validated results in prior role
At least 5-15 years of prior account management, customer success, consulting experience, preferably within enterprise software or data science
Ability to travel up to 30% of the time (post Covid)

Job Details

Actively serve a portfolio of assigned accounts including some of the world’s leading organizations in industries such as financial services, insurance, pharmaceuticals, transportation, manufacturing and technology
Gain an understanding of client’s use cases and desired business outcomes and help a large number of licensed users achieve these goals via Product & Services
Help clients translate the business use cases they’re trying to crack into data science solutions
Partner with Implementation Managers and Data Scientists to ensure successful deployment and engagement with
Provide guidance to customer organizations on how to leverage to implement data science projects from design to production
Implement customer engagement strategies including consistent Executive Business Reviews
Leverage Customer Health analytics to identify customer expansion opportunities & churn risks
Collaborate with Sales team to expand customer relationships & ensure renewals
Effectively solve ad-hoc customer issues as needed, interacting with Customer Support, escalating customer issues as needed and identifying solutions/resources
Collaborate with Marketing to grow library of customer testimonials
Inform customers of Product roadmap & provide continuous customer feedback to Product team
Stay current customers on products, competitive landscape & data science trends
Embrace & contribute to Customer Success team methodologies
Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
REMOTE
Job Type
Permanent
Compensation
$150,000 - $170,000