DevOps Support Engineer (Applications)

World’s largest private funder of independent groups working for justice, democratic governance, and human rights. We provide thousands of grants every year through a network of national and regional foundations and offices, funding a vast array of projects.

Responsibilities

• Participate in 24x7 coverage and support for critical systems, responding to production issues and coordinating escalation and post-mortem analysis
• Work with colleagues to investigate incidents to determine root causes and preventative solutions
• Manage an incident ticketing workflow from start to finish
• Monitor systems and processes for availability/performance and assist with the design and implementation of a unified strategic monitoring and alerting platform
• Understand and document the relationships between financial/business requirements and the systems and technologies that serve them
• Clearly document new and existing systems at a high level in terms of support requirements, upstream and downstream dependencies, and criticality to the business
• Communicate status of any ongoing issues to technology personnel, business leaders, and senior management
• Lead efforts to evaluate, test, and introduce new technology and approaches to the organization

Requirements

• Broad understanding of enterprise and cloud technology from the level of networking, operating systems, and cloud infrastructure through programming languages and application architecture
• 3+ years of experience in enterprise-level application monitoring, alerting, and response
• 3+ years of experience using (managing preferred) DevOps technology and processes
• Experience with a ticket management system like Atlassian Jira or similar
• Preferred: Hands-on experience leveraging the AWS and/or Azure cloud platforms
• Preferred: An understanding of Front and Back Office technologies utilized within a financial institution
• Preferred: Experience utilizing and supporting technologies such as SQL Server, Docker, Snowflake, Lambda functions, Terraform CDK, S3, Python, C#, Powershell, Bash, etc.
• Preferred: Familiarity with LogicMonitor, Azure AppInsights, or similar monitoring tools
• Preferred: Experience with change management and source control tools, such as git, Bitbucket, Bitbucket Pipelines, Jira, Terraform, and dbt
• Exceptional written communication skills
• Ability to thrive in a collaborative team-oriented environment