DevOps Support Engineer (Applications)

Application Support Specialist | Fantastic Benefits | $$$ | Hybrid

  • New York, NY +1
  • $80,000 - $130,000
  • Managed by Jobot Pro: Michael Stiehl
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A bit about us:

World’s largest private funder of independent groups working for justice, democratic governance, and human rights. We provide thousands of grants every year through a network of national and regional foundations and offices, funding a vast array of projects.

Why join us?

  • Ample opportunities to learn and grow, from annual professional development allowances to onsite trainings and learning conversations with visiting experts.
  • Top-notch benefits and perks designed for your well-being and a healthy work-life balance.
  • A commitment to creating a diverse and inclusive workplace that enables everyone to bring their full self to work and make a positive impact on the world.

Job Details

Responsibilities

  • Participate in 24x7 coverage and support for critical systems, responding to production issues and coordinating escalation and post-mortem analysis
  • Work with colleagues to investigate incidents to determine root causes and preventative solutions
  • Manage an incident ticketing workflow from start to finish
  • Monitor systems and processes for availability/performance and assist with the design and implementation of a unified strategic monitoring and alerting platform
  • Understand and document the relationships between financial/business requirements and the systems and technologies that serve them
  • Clearly document new and existing systems at a high level in terms of support requirements, upstream and downstream dependencies, and criticality to the business
  • Communicate status of any ongoing issues to technology personnel, business leaders, and senior management
  • Lead efforts to evaluate, test, and introduce new technology and approaches to the organization

Requirements
  • Broad understanding of enterprise and cloud technology from the level of networking, operating systems, and cloud infrastructure through programming languages and application architecture
  • 3+ years of experience in enterprise-level application monitoring, alerting, and response
  • 3+ years of experience using (managing preferred) DevOps technology and processes
  • Experience with a ticket management system like Atlassian Jira or similar
  • Preferred: Hands-on experience leveraging the AWS and/or Azure cloud platforms
  • Preferred: An understanding of Front and Back Office technologies utilized within a financial institution
  • Preferred: Experience utilizing and supporting technologies such as SQL Server, Docker, Snowflake, Lambda functions, Terraform CDK, S3, Python, C#, Powershell, Bash, etc.
  • Preferred: Familiarity with LogicMonitor, Azure AppInsights, or similar monitoring tools
  • Preferred: Experience with change management and source control tools, such as git, Bitbucket, Bitbucket Pipelines, Jira, Terraform, and dbt
  • Exceptional written communication skills
  • Ability to thrive in a collaborative team-oriented environment

Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
New York, NY
Mineola, NY
Job Type
Permanent
Compensation
$80,000 - $130,000