Director of E-commerce

It all starts with nutrition. The single most important element to a dog's life,(after he has found the love of his family) is his daily diet. The food you put in your dog's body, more than anything else, will determine his future health, happiness, energy level and perhaps even his vet bills. 100% of the ingredients we use to make JustFoodForDogs are certified for human consumption by the USDA. They are not a 'factory'​ or a 'plant'​ certified to make dog food but kitchens that have never seen the presence of even one 'feed quality'​ ingredient - ever. This method is much more hands on, it takes longer and costs more but it retains the nutritional value of the ingredients and in our view, makes JustFoodForDogs the best food in the world for your dog.

We offer best in class benefits, health, dental, vision, 401k, Pet Insurance, and Employee Discounts on our food and supplements.

The Director of eCommerce optimizes eCommerce technologies with the ability to interpret quantitative data sets including a strong understanding of online metrics. This person demonstrates strategic business planning, financial, and resource management skills. This person thrives in an ambiguous, entrepreneurial, high-energy environment that requires the ability to multi-task and implement high-priority initiatives. The Director of eCommerce has a proven ability to build and maintain strong relationships to achieve business outcomes. They have excellent people and project management skills, and the ability to structure work and lead a diverse team of both internal and external resources.

Qualifications

• Bachelor's degree required, MBA desired
• 7+ years’ experience in digital business, eCommerce, omni-channel retailing
• 3+ years of leadership experience

Key Responsibilities

• Strategic Leadership – Delivers the vision, business plan, product roadmap and key metric objectives for the expansion of Just Food For Dog’s owned eCommerce channel, partnering with other critical, supporting functions

• Site Operations – Leads the day-to-day activities of running the eCommerce business including web store development and enhancements, merchandising/assortment plans, marketing/promotions, inventory management, and monitoring order fulfillment/logistics.

• Customer Acquisition: Manage key 3rd party relationships as it pertains to the execution of performance marketing including SEO/SEM initiatives, paid social, affiliate marketing and emerging channels

• Omni-Channel Coordination – Interacts with and coordinates multiple business functions to incorporate eCommerce activities and requirements into key business functions, including but not limited to Finance, IT, Customer Service, Marketing, Supply Chain, and Product Development Teams

• Analytical Acumen – Track and manage business KPIs to achieve eCommerce channel growth goals including Net Revenue/Sales, Gross Margin, Traffic, Transactions, Units, AOV, Conversion, Repeat and New Visitors, product performance, promotion performance, etc.

• Technology Experience – Directs, negotiates, and informs business requirements of key technology partners/platforms; broad technological experience and hands-on engagement with industry-leading eCommerce platforms (ideally Salesforce Commerce Cloud and Google Analytics)

• Thought-Leader – Develops new and creative growth strategies leveraging new platforms and partners to ensure continuous learning and new opportunities for heightened consumer engagement and sources of profitable growth

• Skilled Manager – Manages a merchandiser and external team of developers, analysts & UX designers to rally and achieve eCommerce goals for the organization