EHR Analyst

One of the country’s most creative and dynamic providers of primary medical, dental, and behavioral health services, and a leader in practice-based research, health professionals training, and use of innovative technologies to advance health and healthcare

ROLE AND RESPONSIBILITIES

• Utilize strong client liaison skills in developing working relationships with clients and vendors
• Develop sound business improvements and act as the interface between the staff, outside clients, vendors, and IT department
• Proactively monitor the applications to recommend improvements and ways to increase efficiency in process
• Responsible for the development and/or maintenance of thorough system related documentation
• Provide assistance to other Analysts and other team members as necessary.
• Encourage, assist and foster development of co-workers’ skills and proficiency
• Participate in ongoing Quality Improvement efforts
• Oversight of externally and internally sourced data management
• Works closely with applications team to ensure accurate collecting and recording of data
• Updating and reporting relevant results to stakeholders
• Maintains Customer satisfaction up to and including taking complaints and communicating with staff that are struggling with Health Applications or other IT Software
• Ability to understand and follow instructions
• Analyze and resolve issues encountered by the end-users during any implementation/new release and coordinate remediation with vendor, supervisor, or other staff
• Receives and performs work order tickets from Service Desk staff, project manager, and/or supervisor. Ensures all issues are reported, tracked, and completed within a ticket/work order based application.
• Maintains strict confidentiality, safeguards protected health information (PHI), and reports disclosures appropriately.
• May require some direction from vendors and supervisor to resolve routine applications issues
• May be cross-trained to perform job functions as staffing needs dictate.
• Provides coverage for other team members, when necessary.
• Effective communication at all levels in the organization with strong oral, written and negotiation skills
• Complies with and ensures annual trainings protocols are followed regarding workplace safety procedures
• May work with a team to schedule and deliver on Integration and projects
• May work in high-stress situations where immediate action may be required
• Ability to adapt to a rapidly changing environment

QUALIFICATIONS
Required Skills and Education

• Associates degree required, Bachelor’s degree preferred
• Experience with Eclinicalworks
• Knowledge of Electronic Health Records Systems specifically eClinicalWorks
• Must have strong analytical skills and data entry
• Process/procedure development, implementation and improvement skills
• Ability to troubleshoot issues, test new features, and support users
• Strong communication, interpersonal, and rapport-building skills up to and including end users and vendors
• Strong desktop skills including Proficiency with MS Office suite
• Ability to create data mapping of EHR data to our application
• Ability to coordinate activities involving multiple players, including subject matter experts, developers, and end users, to design, configure, and test interface
• Ability to collaborate cross-functionality to resolve complex issues.
• Ability to Multi-task
• Excellent communication and interpersonal skills with all levels of internal and external audiences

Preferred Skills

• Experience in primary care practices or outpatient/ambulatory care
• Experience with medical, dental, and behavioral health workflows and technology
• Excellent Verbal communication skills
• Proven ability to Multi Task
• Superior judgment, negotiation, and decision-making skills
• Presentation skills
• Experience working in high-stress situations where immediate action may be required
• Ability to adapt to a rapidly changing environment

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Minimal physical effort.
• Must be able to operate computer and telephone continuously.
• Regional travel as necessary.
• Ability to work independently in a remote and on site working environment

This Position is available for remote work.