Field Application Scientist

Extremely innovative biotech/diagnostic organization! Providing cutting-edge solutions!

Entrepreneurial environment, people first!
Tons of opportunities for growth and development! (35% growth over last 12 months, 65% growth over last 24 months)
Lots of visibility!
Highly competitive compensation - Base*, Bonus, and LTI! (Recently went public!!!)
Great benefits! Very generous PTO!!!

*Pending recent and relevant experience

Initial team buildout! Can hire up to 6 people!

***Southwest, Pacific Northwest, Upper Midwest, Lower Midwest, Southeast, New England & Mid-Atlantic***

ROLE::

• Develop and maintain a working knowledge of instrumentation, products, and techniques.
• Coordinate pre-site inspections, delivery, and installation dates in conjunction with Sales Team and customers.
• Troubleshooting issues related to user's technical skills, biochemistry/assay design, experimental design, software, and instruments
• Assist customer with validation studies as needed including: defining protocol, sample acquisition, running samples, data evaluation and report preparation
• Supporting commercial team and customers in their technical applications and providing product training
• Be professional, and understanding by listening to customers and providing technical knowledge in all customer interactions
• Work independently on significant and unique issues requiring collaboration with key decision-makers and senior managers across the organization which may impact future products, concepts, and technologies
• Assisting sales and marketing on sales activities requiring both technical depth and market knowledge
• Collaborate with internal partners to resolve customer issues and improve processes
• TRAVEL CAN RANGE FROM 25% - 75% OF WORK TIME

REQUIRED SKILLS/ABILITIES/EXPEREINCE::

• MS or Ph.D. – ideally 2+ years experience as a field service representative,
• Experience with instrument and sequencing run set up preferred
• Well-organized, able to function independently, with a minimum of supervision
• Comfortable in presenting training and information seminars to customers
• Customer-oriented and strong interpersonal skills
• Excellent verbal and written communications skills
• Highly collaborative; able to work well within multidisciplinary teams
• Familiar with sample and library prep workflows
• Strong relationship-building and Interpersonal skills
• Comfort navigating technical project discussions
• Comfortable working independently and within team environment
• Demonstrated account management skills