Field Service Engineer (Medical Devices)

Late-Stage Startup with in-market products and a great team!

  • San Francisco, CA
  • $80,000 - $120,000
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A bit about us:

We are a startup with launched molecular sequencing products and new developments on the way! We are looking to expand our team! We are seeking individuals who are humble in nature and ambitious in their pursuit to make an impact. We care as much about the chemistry of our assays as we do our team and strive to build a culture of support. If you are interested in working with a great group working on cutting-edge NGS & Automation products we would love your application!

Why join us?

We provide full medical, dental, and vision coverage in addition to unlimited flexible time off. We have a host of onsite amenities that include regular lunch and stocked snacks, in addition, we have stock options so you'll have a piece of the pie! We have advancement opportunities as well to grow your career as we grow too!

Job Details

New equipment installations, preventative maintenance activities, and emergency repairs
Communicate with customers, both in-person and via electronic means, in a way that instills confidence in both his/her ability and the capabilities of all Clear Labs teams
Provide feedback to internal teams to address failure points and make system reliability improvements
Support the Field Applications team as needed to maximize equipment uptime and responsiveness
Assist with the Quality process improvement initiatives.
Support logistics activities as needed to ensure proper products and finished goods ship on time as well as provide feedback on proper inventory levels to minimize scrap and maximize customer uptime
Provide support for special projects to help improve the overall success of the company. This includes working with other departments and stakeholders as approved by the TSM and Head of Customer Success. This may require him/her to learn new systems and process functionality with the support of the company to identify, communicate, and incorporate enhancements into the project(s)
Coordinate with other Commercial Team members as needed to properly relay information and support Sales/Evaluations as needed to achieve financial targets
Present a professional image at all times to customers, clients and other vendors
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Job Details
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Job Type
$80,000 - $120,000