Healthcare Patient Liaison

Work for the healthcare leader as a liaison with EXCELLENT benefits!

  • Allentown, PA +1
  • $14 - $17
  • Managed by Jobot Pro: Lori Nelson
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A bit about us:

A hospital network comprised of 13 hospital campuses plus numerous health centers, physician practices, rehabilitation locations, ExpressCARE sites and other outpatient care locations in 10 eastern Pennsylvania counties. Our health care professionals provide amazing care every day.

Why join us?

Our values are our core. They are what we believe. We bring our values to life through our actions, so when you interact with a colleague you feel confident that our colleagues are committed to giving you the experience you expect and deserve.

Core Values:

Compassion: Be kind.
Integrity: Do what’s right.
Collaboration: Be a good partner.
Excellence: Achieve the best outcomes.

Job Details

The Care Continuum Partner serves as the main liaison between the patient, family, and clinical team for patients and their families across the continuum of their care. At every touch point with the patient, provides the full capabilities to partner with patient and families to coordinate, navigate and schedule all aspects of their care including outpatient, procedures, community and transition of care needs to deliver an optimal patient experience. Responsible for meeting patients where they are within our physical/virtual walls and responsible for advanced level partnerships with patients including scheduling of patients appointments, and addressing the full care needs and care compliance opportunities for patients both within and outside our walls. Education -Required:•High School Diploma/GED commitment to advance education. Education -Preferred:•Technical School Diploma or• Specialized Diploma or•Associate's DegreeExperience -Required:•2 years experience interacting with patients as part of this experience, performing at least some of these core functions and•3 years experience working within a complex health system environment or related field.

Experience Preferred:
  • 4 years experience or more working within a complex health systems environment performing at least some of these core functions. Knowledge,
Skills, and Abilities Required:
  • High degree of accuracy and attention to detail.
  • Enhances skills through continuing education.
  • Ability to handle numerous tasks at the same time.
  • Superior customer service skills.
  • Working knowledge of basic computer functionality
  • Effective and professional written and verbal communication
  • Ability to handle patients and families in stressful situations
  • Ability to maintain strict confidentiality.
  • Ability to adapt to changing priorities.
  • Critical thinking skills and solutions-focused approach
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Job Details
Managed by Jobot Pro
Location
Allentown, PA
Bethlehem, PA
Job Type
Permanent
Compensation
$14 - $17