Help Desk Specialist with T.S Clearance

My client is a revolutionary software company in the federal and defense sector looking to grow their help desk and support team. Great benefits and interesting projects!

  • Stafford, Virginia
  • $75,000 - $100,000
  • Managed by Jobot Pro: Alex Dickinson
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A bit about us:

My client builds software solutions and custom engineered products in the defense and federal space. They have been around for decades providing one of the top name stable brands in the industry. If you want to join a small team where your work will be valued and relied upon for high touch and visible projects, this is a great place to start.

The company will provide strong resources for training and operational support without bleeding dry your work life balance--something that is rare in the help desk and support world.

Why join us?

  • Identify application and IT solutions for users in a dynamic and fast paced environment
  • Provide remote desktop support
  • Respond to customer queries over the phone, email, and web
  • Walk customers through problem-solving process
  • Provide application training to customers
  • Follow up with customers to ensure issue has been resolved
  • Draft, provide feedback and maintain process and procedure documentation to include SOPs, installation, and training materials to maximize and improve internal efficiency and user experience

Job Details

  • Active Top-Secret Clearance
  • Bachelor’s Degree, preferred
  • 3+ years’ customer service experience
  • Experience troubleshooting and/or testing custom software applications
  • Ability to learn and understand complex software applications
  • Exceptional collaborative communication skills, written and verbal
  • Strong organizational and analytical skills
  • ITIL Certification
  • Experience diagnosing and resolving Microsoft Windows hardware and software problems
  • Experience writing SQL queries and knowledge of SQL databases

  • Ability to work both independently and as part of a team

Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
Stafford, Virginia
Job Type
Permanent
Compensation
$75,000 - $100,000