Help Desk

Rapidly Growing Financial Company Looking for a Help Desk Technician

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A bit about us:

A global investment management company is looking to build out their support team with an on-site Help Desk Specialist.

Why join us?

Excellent Benefits
Competitive Salary
Opportunity for Growth

Job Details

  • Respond to and resolve customer inquiries and issues via phone, email, and in-person
  • Handle escalations from Level 1 support and provide technical assistance to customers and end-users
  • Document customer interactions and issues in our ticketing system
  • Escalate and forward more complex issues to the appropriate IT team
  • Provide exceptional customer service and maintain a positive attitude in a timely and professional manner
  • Identify and recommend solutions to improve customer satisfaction and reduce support calls
  • Collaborate with other teams to resolve complex issues and implement new systems and technologies
  • Create and maintain support documentation
  • Monitoring systems and processes
  • Administering users in Active Directory and applications
  • Coordinating with vendors to purchase, deploy, and RMA hardware
  • Instructing users on technology best practices


  • 3+ years of experience in a Help Desk position
  • The successful candidate must be a team player with strong customer service and communication skills
  • Strong technical knowledge of:
o Microsoft Windows
o PC applications, including Office 365
o Network connectivity, including Wi-Fi
o Mobile devices and associated apps
 Laptop PCs
 iPhones
 iPads
  • Collaboration and meeting room technology
 Zoom and Microsoft Teams meetings
 Meeting room video conferencing
  • VPN and Citrix remote access
  • VOIP telephones
  • Strong technical skills and knowledge of hardware, software, and network systems
  • Deep understanding of the Windows operating system is a plus
  • Application packaging experience is a plus
  • Strong understanding of help desk functions and technical support experience
  • Strong knowledge of desktop/laptop hardware and BIOS upgrades
  • Strong knowledge of Windows 10, Windows 11, iPhones, iOS and general productivity applications
  • Networking knowledge (TCP/IP, DHCP, DNS, Wireless)
  • Must be able to lift desktops, laptops, monitors, printers, and other IT-related equipment
  • Knowledge and understanding of Microsoft Active Directory

Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
New York, NY
Job Type
$60,000 - $80,000