Hotel Front Desk Manager

Family owned and operated for over 30 years, this Casino and Golf Resort offers nothing but the best for their employees and customers alike. They offer a Las Vegas inspired resort getaway with the best in comfortable, but upscale amenities and service. Their resort is a complete destination experience with 24 hour gaming, hotel, spa, golf, pro shop, sportsbook and bar, boutique, gift shop and several dining selections.

Enjoy awesome perks like:

• Health/dental/vision plans
• 401k with match
• Profit Sharing
• PTO
• And more!

The Hotel Front Desk Manager is responsible for the successful operation of the Front Desk and Resort Call Center. Manager ensures superior guest service and employee satisfaction while meeting department financial goals.

Responsibilities:

• Provides exceptional customer service to all internal and external customers. Establish a positive environment for profit, productivity and fun!
• Dvelop, implement and enforce guest service performance objectives and scripts. Review systems routinely to ensure objectives are met.
• Lead, motivate and direct Hotel Supervisors and Team Members. Responsible for the success of employee recruitment, retention, coaching, and discipline.
• Responsible for day to day management of a 201 room hotel. Includes front desk and call center staff, staff of 18 when fully staffed (does not have oversight of housekeeping). Reports into Hotel Director.

Requirements:

• Experience with management in Hospitality
• Ability to work a typical schedule that's likely to include mid-day shift (10a – 6p/11a – 7p), and at least one day of the weekend.
• Skilled in understanding and motivating people as well as negotiation