I.T. SUPPORT TECHNICIAN

  • Corning, CA
  • $40,000 - $50,000
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A bit about us:

Stable company to work for! Onsite!

Why join us?

Excellent Benefits!
Room to grow!

Job Details

Under the direction and guidance of the I.T. Manager, the I.T. Support Technician is
responsible for providing first-line remote technical assistance and support related to
computer systems, hardware, or software over phone, email and remote desktop
services. Responds to queries, runs diagnostic programs, troubleshoots and isolates
problem, and determines and implements a solution. Forwards issues requiring site
visits or more in-depth technical troubleshooting to Manager.

This position provides maintenance of the computer desktop environment by analyzing
requirements, resolving problems, installing hardware and software solutions, and
supporting.

DUTIES AND RESPONSIBILITIES
1. Provides user support and resolves problems, ensuring end user's satisfaction.
2. Modifies configurations, utilities, software default settings, etc. for the local
workstation.
3. Utilizes and maintains the help desk tracking software.
4. Documentation of new hardware implementation.
5. Installs, tests and configures new workstations, peripheral equipment and
software.
6. Maintains inventory of all equipment, software, and software licenses.
7. Reports issues for escalation.
8. Conducts network orientation for new employees.
9. Manages PC setup and deployment for employees using standard hardware,
images and software.
10. Assign users and computers to proper groups in Active Directory.
I.T. Support Tech
11. Performs PC maintenance, upgrades and configurations.
12. Ability to function effectively in a fast-paced environment.
13. Good verbal and written communication skills.
14. Help with smart phones and other messaging devices - iPhone, Android, etc.
15. Responsible for administration and internal support of the agency PCs, printers,
servers, and related equipment.
16. Attend regularly scheduled department meetings.
17. Provide onsite and remote support
18. Flex schedule to accommodate maintenance, upgrades, or system change overs
as to not impair daily operations or duties of systems or personnel.
19. Other duties as assigned.
MINIMUM QUALIFICATIONS
1. An Associate degree from an accredited college or university in Computer
Science or other related field.
2. Must have 4 years of relevant technical and support experience.

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Job Details
Managed by Jobot Pro
Location
Corning, CA
Job Type
Permanent
Compensation
$40,000 - $50,000