IT Desktop Engineer

A fantastic retail company with great benefits and room for growth.

A fantastic retail company with great benefits and room for growth.

Job Details:

We are on the hunt for a dynamic and skilled IT Desktop Engineer to join our Accounting + Finance team. This is a full-time, permanent position that requires a hands-on, tech-savvy individual who thrives in a fast-paced, dynamic environment. The successful candidate will be responsible for providing comprehensive 2nd tier support, troubleshooting applications, and managing mobile device support. This role requires a deep understanding of 0365 architecture, Microsoft Intune, and Powershell scripting. If you have a knack for problem-solving and a passion for technology, we would love to hear from you.

Responsibilities:

• Provide 2nd tier support for all IT-related concerns, including desktop, software, hardware, and networking issues.
• Troubleshoot applications and software for all internal users, including remote users.
• Manage and monitor internal assets to ensure accurate inventory records.
• Understand and support 0365 architecture and Microsoft Intune.
• Create and manage Powershell scripts to automate tasks and processes.
• Provide mobile device support, including setup, connectivity issues, and software installations.
• Assist with the onboarding of new users, ensuring that all equipment, software, and user accounts are set up correctly.
• Coordinate with the IT team to ensure that company-wide IT initiatives are implemented on time and within budget.
• Keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
• Manage and implement upgrades, patches, and new applications and equipment.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• A minimum of 5 years of experience as a Desktop Support Engineer or similar role.
• Experience with 0365 architecture, Microsoft Intune, and Powershell scripting is a must.
• Strong knowledge of mobile device support.
• Excellent problem-solving skills, with the ability to troubleshoot and resolve network issues.
• Strong knowledge of hardware and software installation, testing, and operation.
• Knowledge of application transport and network infrastructure protocols.
• Ability to manage multiple tasks and projects simultaneously.
• Strong interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Excellent written and verbal communication skills.
• Strong documentation skills.
• Ability to work in a team-oriented, collaborative environment.
• Certifications in Microsoft, CompTIA A+, Network+ or Security+ are a plus.