IT Help Desk Specialist

Seeking an experienced IT Specialist to run the Help Desk for a small manufacturing company located in Auburn Hills

  • Auburn Hills, MI
  • $62,000 - $80,000
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A bit about us:

We are a leading Aerospace, Defense, Medical manufacturer of prototype and limited production CNC machined components as well as the tooling, fixtures, and gauges.

Why join us?

Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Highly competitive compensation package for qualified individuals
Tobacco and Vape free campus

Job Details

Job Summary:
Provides support with technical problems and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products and service offerings to provide accurate solutions.

Essential Duties & Responsibilities:
Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support.
  • Acts as representative of technical services
  • Initiates, escalates, or resolves problem tickets and/ or service requests.
  • Troubleshoots and resolves technical problems, escalates to support resources.
  • Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations.
  • Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s).
  • Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner.
  • Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources.
  • Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.
  • Must be able to provide clear, concise, information through written and verbal communications.
  • One year of technical help desk call center experience in an enterprise environment
  • Bachelor's degree in Business or Computer Sciences fields or notable experience in an IT career may be considered in lieu of education

Education Requirements:
  • High school diploma or equivalent required
  • Bachelor's degree preferred (Business or Computer Sciences)


Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
Auburn Hills, MI
Job Type
Permanent
Compensation
$62,000 - $80,000