IT Help Desk Specialist

Seeking an experienced IT Specialist to run the Help Desk for a small manufacturing company located in Auburn Hills

  • Auburn Hills, MI
  • $62,000 - $80,000
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A bit about us:

We are a leading Aerospace, Defense, Medical manufacturer of prototype and limited production CNC machined components as well as the tooling, fixtures, and gauges.

Why join us?

Dental insurance
Health insurance
Paid time off
Vision insurance
Highly competitive compensation package for qualified individuals
Tobacco and Vape free campus

Job Details

Job Summary:
Provides support with technical problems and service requests; records problem symptoms and information for escalation of the more complex problems to higher level support; maintains knowledge of relevant products and service offerings to provide accurate solutions.

Essential Duties & Responsibilities:
Provides basic help desk support for problems and service requests related to hardware, software, network/mainframe connectivity and application support.
  • Acts as representative of technical services
  • Initiates, escalates, or resolves problem tickets and/ or service requests.
  • Troubleshoots and resolves technical problems, escalates to support resources.
  • Facilitates closure to problem ticket/ service requests while meeting or exceeding defined service level expectations.
  • Conducts timely 1st level problem determination for incidents using documented procedures, and accurately documenting the issues using the appropriate toll(s).
  • Ensures customer satisfaction by responding to Service Requests through approved channels to the Help Desk in a timely, accurate, and professional manner.
  • Records problem symptoms and status information in a timely/accurate fashion using the appropriate tools in order to communicate with and properly utilize 2nd and 3rd level support resources.
  • Acquires and maintains current knowledge of relevant product/service offerings and support policies to provide technically accurate solutions to customers.
  • Must be able to provide clear, concise, information through written and verbal communications.
  • One year of technical help desk call center experience in an enterprise environment
  • Bachelor's degree in Business or Computer Sciences fields or notable experience in an IT career may be considered in lieu of education

Education Requirements:
  • High school diploma or equivalent required
  • Bachelor's degree preferred (Business or Computer Sciences)

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Job Details
Managed by Jobot Pro
Auburn Hills, MI
Job Type
$62,000 - $80,000