NOC Manager

  • Neptune City, NJ
  • $80,000 - $90,000
  • Managed by Jobot Pro: Jason Wilson
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A bit about us:

The NOC Manager is responsible for managing the daily operations of the NOC at a manager’s level to achieve department and corporate objectives. Candidates should have availability for on-call and remote off-hours work as the NOC handles inbound inquiries for our base 24 hours a day, 365 days a year. Network Operations provides around-the-clock surveillance, troubleshooting and maintenance at our newly built Network Operations Center (NOC).

This is an onsite position!

Why join us?

Out client is a leading national next generation aggregator of voice, internet, cloud communications and managed services. This is an onsite position!

Job Details

Responsibilities include but are not limited to:
  • Daily assignment, scheduling, and distribution of case workload and inbound calls to department personnel.
  • Ensure that assigned tasks and responsibilities are completed by employees per expectations.
  • Measure, monitor, and manage employee’s performance against management objectives using accepted Key Performance Indicators (KPIs).
  • Respond to internal escalations within 1 hour.
  • Handle manager level escalations with LECs and other vendors.
  • Verify and approve time sheets and time off requests.
  • Mentoring and on-the-job training of employees.
  • Administer employee performance reviews and other personnel actions.
  • Quality control inspections and coaching of team members.
  • Prepare and modify SOPS in the departmental knowledge base.
  • Communication and training to team members of all SOP additions and changes.
  • Single point of contact for escalations from team members.
  • Perform other duties as instructed.
  • On call for all products and services.

Preferred Qualifications:
  • Bachelor’s degree or equivalent education and/or experience.
  • 3-5 years’ experience supporting network and IP services in a Service Provider environment.
  • 1-2 years’ experience supporting VoIP or HPBX services in a Service Provider environment.
  • 1-2 years’ experience supporting carrier services including working with carrier field technicians.
  • 3-5 years’ experience managing or supervising the activities of subordinates.
  • Ability to manage multiple tasks and remain in control during urgent/emergency situations.
  • Organizational skills and abilities to manage a team of technicians.
  • Working knowledge utilizing Microsoft Office, notably Excel and Word.
  • Capable of generating new ideas and continuous improvement efforts.
  • Excellent verbal and written communication skills.
  • Flexibility in scheduling for on-call and off-hours remote work.
  • Demonstration of a “customer first” attitude.

Preferred Equipment Experience:
  • CISCO, JUNIPER, FORTINET, MERAKI and/ or various other routers and firewalls
  • VELOCLOUD, BIGLEAF, and FORTINET GW SD WAN devices
  • 8X8, COREDIAL, INTELEPEER, and BROADVIEW/WINDSTREAM carrier portals
  • BEC and CRADLEPOINT IOW devices
  • SIP, SIP TRUNK and MGCP VoIP protocols
Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
Neptune City, NJ
Job Type
Permanent
Compensation
$80,000 - $90,000