NOC Technician

  • Neptune City, NJ
  • $60,000 - $70,000
  • Managed by Jobot Pro: Jason Wilson
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A bit about us:

Candidates should have flexibility in scheduling as the NOC handles inbound inquiries for our base 24 hours a day, 365 days a year. We provide technical support to customers through ACD and email support systems with a focus on a quick and concise resolution. Around-the-clock surveillance, troubleshooting and maintenance at our newly built Network Operations Center (NOC).

Why join us?

Our client is a leading national next generation aggregator of Voice, Internet, Cloud Communications and Managed Services.

Job Details

Responsibilities include but are not limited to:
  • Trouble Ticket Owner responsibilities for tickets in the Repair ticket system.
  • Answer email Inbox inquiries, with focus on a quick and concise resolution on Equipment and Circuit issues.
  • Provide 2nd Level Support to Users by answering questions involving Cisco routers and Firewalls, information and update customers calling\emailing in for service
  • Coordinate and follow up on network repairs and dispatch the appropriate vendor / specialist depending on the type of issue.
  • Working Knowledge to perform repair actions on MANAGED ROUTERS and FIREWALLS: i.e., CISCO, FORTINET, MERAKI and/ or various other vendor equipment
  • Knowledge of working within various carrier portals (8X8, COREDIAL, INTELEPEER, AND BROADVIEW)
  • Flexible hours (available to work weekends and be on call).
  • Working knowledge of Data services to include but not limited to MPLS, VPN Protocols, QOS, and Private Line Connections.
  • Continuous monitoring for problems on customer networks via Solar Winds NMS
  • Working knowledge of Unified Threat Management Firewalling protocols like IPS/IDS, Websence, and spam/malware protection.
  • Test Circuits such as T1 and DSL loops with partner carrier technicians working in the field using MLT, to test the repairs and close out tickets.
  • Upsell additional products and services as applicable or provide leads to Sales.

Qualifications:
  • Minimum 8 years’ experience in NOC environment
  • Minimum 8 years hands on experience on Fortinet and Meraki Hardware/Software.
  • Minimum 8 years’ experience in Network Operations
  • Data Networking education and/or industry certification
  • In depth working knowledge of the 7 layers of the OSI model
  • Minimum 8 years’ experience in Solar Winds
  • Working grasp of Firewalling and basic firewalling protocols (IPS/IDS) and infrastructures.
  • Knowledge of Cabling and Network Topologies
  • Knowledge of Fiber/DS3/DS1 technologies
  • Organizational skills and abilities to self-manage workload.
  • User level knowledge utilizing Microsoft Office.
  • Capable of generating new ideas and continuous improvement efforts
  • Excellent verbal and written communication skills
  • Flexibility in scheduling
  • Demonstration of a “customer first” attitude
  • Bachelor’s Degree or equivalent experience

Preferred Qualifications
  • CCNA preferred

Equipment Experience
  • Cisco, Adtran and various T1/IAD Router Models
  • Speedstream, Xycel, and other carrier provided DSL routers
  • Working knowledge of Firewall Config Support for Fortinet and Meraki or like firewall models.
Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
Neptune City, NJ
Job Type
Permanent
Compensation
$60,000 - $70,000