Project Coordinator

We have three state-of-the-art continuous-line manufacturing facilities including California, Arkansas, and East Stroudsburg, Pennsylvania. We are an innovator in the design, construction, and advancement of insulated metal panels and is strategically positioned to meet the growing energy, environmental and economic challenges facing the North American building industry. We provides its customers with a broad line of insulated wall and roof panels and a full range of complementary trims, accessories, and engineering services.

We are a drug-free workplace. This position is designated as a safety-sensitive position.

We offer a professional but family-oriented culture. Our benefits package is comprehensive, including medical(80% of plan premiums covered ) dental, and vision with no waiting period to enroll. 401k with up to 4% match, life, and AD&D insurance, disability insurance, shopping discount program, employee assistance program, and Quarterly Bonus Program for all employees!

Oversee projects from start to finish.
Establish and maintain positive relationships with customers, and ensure timely follow-through on all tasks and processes.
Review, clarify, process, and manage cultist orders.
Confirm credit approval and/or payment arrangements have been approved.
Obtain color selection and cultist from customers in time to meet the production schedule.
Submit coil order requests to Purchasing.
Coordinate special buyout items with Purchasing.
Communicate with customers on a regular basis so projects flow through the system and into production.
Update the schedule regularly and communicate project changes to all departments.
Keep project file updated.
Confirm Bill of Material released to production matches the Sales Order Acknowledgment signed and approved by the customer.
Provide customer support on material issues and shortage claims.
Keep Warranty Log updated with customer complaints.
Process panel & finish warranties upon request.
Provide back up for the front office as needed, including phones, UPS, mail, etc.
Complete training by supervisor.
Comply with all company and department policies and procedures.
Comply with all safety policies and procedures.
Perform other duties as assigned.
Minimum Qualifications:

High school diploma or equivalent
At least 2 years of customer service experience
Strong customer service skills, including conflict resolution and consistent, follow-through.
Excellent verbal and written communication skills.
Ability to effectively establish and maintain positive relationships with customers.
Solid organizational skills including attention to detail and multi-tasking skills.
Intermediate skill level in Microsoft Office (Excel, Word, Outlook primarily).
Physical Requirements and Working Conditions:

Ability to work the core hours of 8 am- 5pm Monday thru Friday with the ability to work overtime and weekends as needed.
Ability to sit for extended periods. Must be able to twist, reach, grasp, and other physical movements.
Ability to regularly work in conditions typical of an office environment, and occasionally work in conditions typical of a manufacturing environment, including noise, extreme temperatures and humidity, odors, dust, etc.
Ability to wear prescribed personal protective equipment and appropriate clothing.
Ability to read, write, and verbally communicate fluently in English.
Ability to effectively use a telephone, computer, monitor, keyboard, mouse, and common office equipment and machinery.
Ability to interact effectively with clients, contractors, employees, and other individuals, and must possess professional phone etiquette.
Ability to function effectively with moderate to high levels of stress in a demanding and dynamic environment.
Must be able to concentrate for extended periods of time and consistently produce accurate work product, organized thoughts, and execute sound judgment.
Must be reliable and dependable.
Ability to lift 25 lbs.