REMOTE Client Success Manager

AI-powered software company, fully remote or hybrid, incredible culture, strong work life balance, competitive compensation structure

  • AUSTIN, TX
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A bit about us:

Leveraging AI and machine learning, our client's software completely automates spend analysis and prioritizes risk based on your unique spend profile, allowing for focused action on your most pressing audit findings.

Why join us?

  • Work from anywhere policy: remote / hybrid / in-office (work where you are most productive)
  • Competitive compensation structure (base + bonus + incentive + spiff program)
  • Education reimbursement program
  • Strong work-life balance / positive culture

Job Details

Ensure the success of an assigned set of customers through exceptional customer service delivery

Provide customers with ongoing guidance to maximize product adoption and value realization

Manage customer retention and renewals, and carefully manage customer attrition risk

Drive new business growth, including upsell and cross-sell opportunity identification and follow-through

Serve as a customer advocate and advisor, providing consultative advice, best practices coaching, and creative thought leadership

Foster and maintain customer relationships across departmental and executive functions and management levels

Create client-facing deliverables and work products, including Program Review and training documentation, following established standards where available and appropriate

Keep up-to-date with changes to company products, tools, and processes

Communicate effectively and maintain a proactive, positive relationship with all departments within the company, notably including Sales, Marketing, Client Engagement Management, Client Support, and Client Delivery

Assist in creating processes and procedures that will streamline Client Success processes. This includes deliverables and templates for internal and external stakeholders

Support and assist the Product Development organization by sharing customer and individual feature enhancement ideas and suggestions or participating in Product development and testing

Assist other team members with client engagements when appropriate

Assist with mentoring and training new employees

Occasionally present product knowledge or domain expertise via speaking, training, or sales environments including customer conferences, trade shows, conventions, or public speaking engagements

Track billable and non-billable time and expenses
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Job Details
Managed by Jobot Pro
Location
AUSTIN, TX
Job Type
Permanent