Senior Application Support Engineer

Employee Stock Option!! Potential relocation assistance!

  • Westlake Village, CA
  • $99,000 - $125,000
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A bit about us:

We are an award-winning robotics company that provides the next generation of warehouse automation solutions.

Why join us?

  • Competitive Compensation
  • Startup Environment
  • Equity Options
  • Company Benefits
  • Meaningful Work!

Job Details

Responsibilities:
  • 5-10 years supporting business core's DB application
– Maintain strong communications with customers to understand and capture their needs
– Configure the Warehouse Workflow Application via SQL Queries and code manipulation to optimize workflows and improve productivity & efficiency of overall order fulfillment processes
– Quickly identify and resolve application issues resulting in undesired or unaccounted for behaviors
– Serve as an escalation point to resolve application-based issues fielded by Tier 2 Application Support staff
– Create and document processes and procedures for all tasks, systems, and new tools released from Engineering and provide training to the Tier 1 & 2 organization
– Become intimately aware of the core products and how fulfillment workflows integrate from the customer to inVia systems
– Perform queries in postgres, analysis of service and server logs, truncating log files to clear space, etc.
– Work closely with Engineering to perform tasks like product validation at a very early phase of development, before initial roll out to Operation, in order to reduce test time and create a clearly defined path from Engineering to Production
– Attend meetings with Engineering teams in order to provide insight as well as steer efforts for an operationally sound result
– Serve as an escalation point for the Tier1 & 2 resources for issues arising in production
– Serve in on- call rotation for 24/7 escalation when applicable
– Improve configurations at new production sites
– Assist the Robotics Operation Center (ROC) management team in ensuring quality control in a dynamic and scaling environment
– Maintain and improve support quality per organizational KPIs
– Maintain flexibility with work hours and work days
– Ambitious, curious, and eager to learn – excited about robotics and logistics
– Configure all robotic systems and applications
– Site optimize robotic picking simulations to maximize throughput
– Monitor and execute the release of engineering updates into production (robots & application)
– Initial test and configure robotics systems at new customer sites with requirements

Requirements:
  • 5-10 years supporting business core's DB application
– 3-5 years’ Linux experience (mid to senior level)
– 3-5 years’ Postgres SQL (or other DB) experience (mid to senior levels)
– 3-5 years’ Python or similar experience (mid to senior levels)
– Customer service experience and orientation
– Monitoring nationwide or global infrastructure on a 24/7 basis for health and uptime
– Excellent communication skills – both written and verbal
– Willingness to work flexible hours and shifts
– High energy, self-motivation, and a dedication to excellence – motivated to take on difficult and rewarding challenges
– Technical degree or certification preferred
– Accustomed to 24/7 on-call escalation preferred
Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
Westlake Village, CA
Job Type
Permanent
Compensation
$99,000 - $125,000