Senior Dynamics 365 CRM Analyst

Get paid what you deserve and have the opportunity to work with a great team with EXCELLENT advancement opportunities!

  • Houston, TX
  • $80,000 - $95,000
  • Managed by Jobot Pro: Ann Huron
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A bit about us:

VOTED one of 2022's TOP WORKPLACES!

Passion. Professionalism. Personal growth. What we do is more than a job. It’s an opportunity to change lives and unleash your talent.

Since 2004, the group has grown, evolved, and led the funeral and cemetery profession with a fresh perspective and without ever losing sight of what we do best: celebrating life and passionately supporting the families we serve. What began as a single property in Decatur, Illinois has now expanded to include more than 85 funeral, cremation and cemetery locations serving thousands of families across the United States. Here, we understand the power of legacies, and we’ve made it our life’s work to honor them.

We choose collaboration over bureaucracy. Here, everyone has a chance to lead. We encourage & empower our people at every level to speak up, be heard, and watch their ideas become realities. Degreed & non-degreed professionals, labor workers, industry experts – people from all career and experiential backgrounds have the opportunity to find a home here.

Why join us?

  • Monthly and Quarterly bonus opportunities
  • Employees voted as best company to work for 8 years in a row!
  • Collaboration over bureaucracy!
  • You'll be heard!

Job Details

This is an exciting opportunity to join a fast-growing organization and leverage your robust Dynamics CRM experience by helping to spearhead one of our highest-priority strategic initiatives. We offer competitive pay, 401K, Health/Dental insurance, paid vacations, and a positive environment. We've made it our life's work to take care of others - and that starts with our employees.

Responsibilities
Manage ongoing system developments, enhancements, and support, facilitated by communication with users and teammates
Create, modify, and maintain system customizations to dashboards, views, forms, business processes, workflows, and templates within CRM, Excel, and PowerBI
Schedule and test usability and functionality against business requirements as system enhancements or releases are developed
Provide help desk support to all system users
Maintain CRM user profiles, including adding new users, amending existing user accounts, validating system permissions, and maintaining role hierarchies
Analyze existing database and identify opportunities to monetize inactive leads
Develop and maintain CRM user training materials and job aids
Develop and maintain best practice CRM processes and job aids (Knowledge base articles) for team use
Provide ongoing in-person or virtual training to users, as needed
Requirements and Qualifications
Bachelor’s degree required; a degree in Marketing, Business Administration, or Information Systems is preferred
Minimum of 3-5 years of experience using Microsoft Dynamics 365 as a systems administrator; Dynamics CRM certifications strongly preferred
Experience with the Sales & Field Service modules of Dynamics CRM; Dynamics Marketing is preferred
PowerApps experience is highly desired
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Ability to develop custom sales and marketing analytics
Ability to travel 20-25% of the time
Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
Houston, TX
Job Type
Permanent
Compensation
$80,000 - $95,000