Senior IT Support Specialist

We are a provider of Equipment and Professional Services to the largest Telecom and Cable companies in the United States and the World. We are quickly expanding our offerings in Texas and California and looking for high-energy and capable members to join us.

We offer a competitive salary, along with a whole stack of other benefits too! We're ambitious, friendly, driven, and passionate. If you want to be a part of a like-minded team in an evolving, challenging marketplace, then it's worth chatting with us ASAP!

SUMMARY OF FUNCTIONS: Under the general direction of the Director of IT & IS, the Senior IT Support Specialist is responsible for supporting the company’s users and assisting with Window’s infrastructure.

KEY RESPONSIBILITIES: • Manage the IT ticketing system workflow and escalation process. • Assign tickets to the IT Support Specialist as required • Provide ongoing support and troubleshooting assistance whenever needed through analysis of programs and systems • Act as after-hours support contact for business-critical issues when assigned

• Performs systems analysis techniques and procedures, including consulting with users, to determine hardware, software, or system functional specifications
• Design, develops, documents, analysis, creates, tests, or modifies computer systems or programs, including prototypes, based on, and related to user or system design specifications • Assist with LAN/WAN afterhours installation, and maintenance • Assist during the disaster Recovery plan execution • Serve as the primary support person in the following areas / technologies: o Desktop support o Office 365 o Active Directory o Teams o Macrium – computer imaging application o GoTo Assist / Remote Desktop Services o Windows 10 o Windows 7 o Windows Servers 2012 (R2) / 2016 o Kaspersky antivirus (AV system) o Printers/ Print servers o Computer Equipment inventory o CISCO switches • Identify and resolve production issues • Maintain and provide detailed support documentation • Assist in technical projects and ensure they are completed on time, and delivered with high quality
• Provide employee desktop support as required, consult with users to determine hardware,

software, or systems functional specifications

• Communicate within business leadership, keeping them up to date with production impacts and

status

• Identification, troubleshooting and resolution of desktop support issues
• Monitor the security and environment in the IT Computer room
• Facilitate service and support from service providers and third-party vendors
• Performs other duties as requested or assigned

SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED:

• Degree in Computer Science or equivalent course of study or work experience
• 2+ Years in an IT role
• MCSA certified
• Experience with infrastructure and networking technologies
• Excellent oral and written communication skills
• Excellent organizational skills
• Excellent customer service skills
• Ability to work well with employees at all levels
• Ability to maintain a professional demeanor at all times
• Ability to work in a fast-paced working environment