Service Manager

Based in Santa Fe, NM with multiple offices across the region we are a TOP Ranked Manufacturer! Our core values are centered around our people and our clients. We believe that putting your employees first is not only the right thing to do, but it also gives us the competitive edge to ensure our clients have an excellent experience! Over the years our reputation for providing our people with the very best has caught the eye of some reputable clients who have chosen to use us as their primary firm!

If you are an experienced Driver Supervisor then please apply!

Do you want to work with some of the nation’s best Clients AND enjoy time at home w/ family? We do too!

• Meaningful Work!
• Best in Class Firm!
• Competitive Compensation Package!
• Complete Benefits Package!
• Flexible Work Schedules!
• Accelerated Career Growth!
• Fun Company Activities!
• Many More!

Job Description:
The Service Manager role is responsible for leading frontline employees in order to gain a competitive advantage and to improve cost and productivity.

Major Tasks, Accountabilities and Key Responsibilities:

• Ensures all routes are run and every stop is serviced every day
• Ensures drivers follow gate scan procedures and daily manifests
• Sets and measures productivity and service targets to drive accountability and execution
• Meets customer service needs and marketplace execution by achieving our service level goals
• Understands customer's business and balances customer needs with "cost to serve" standards
• Builds individual and organizational capabilities
• Forecasts labor needs, staffs for the work, schedules the work
• Coach and develop team (route rides, audits) to build current and future capability
• Teaches safe work practices (vehicle accidents, injuries)
• Teaches and builds our service advantage
• Captures and tracks critical performance data to meet all time and quality standards
• Manage regulatory compliance (DQF files, hours of service, VCRs, hazmat)
• Leverages understanding of key business drivers to get results
• Maintains focus and overcomes obstacles until goals and commitments are met
• Understands the interdependencies across functions and builds partnerships in order to reach win/win solutions

Qualifications / Requirements :
A minimum of 2 years managing frontline employees

• Bachelor’s degree and/or equivalent work experience
• Ability to work a flexible schedule including early mornings, evenings and/ or weekends
• Must be willing and able to lift up to 40 lbs. periodically