Service manager

Service manager needed for an established security company in CT

  • Norwalk, CT
  • $85,000 - $110,000
  • Managed by Jobot Pro: Julie Dunn
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A bit about us:

We are a well know leader in CT in the security industry, Established and ever growing, looking for a strong service manager to join our team. This individual will be responsible for the day-to-day operations of our service department. You will provide leadership to a team of service technicians who perform maintenance and inspections for electronic safety, security, and communications equipment in commercial buildings. You will be the primary customer contact regarding the ongoing performance of their systems including additions and changes to the services that we provide. Successful Service Managers maximize revenue growth and profitability by ensuring high levels of customer service through technician competence and effective external and internal communication. This is an ideal role for a strong people leader with exceptional communication and organizational skills.

Why join us?

Excellent benefits and work enviroment!

Job Details

Service manager with industry experience is needed. Must be able to handle a large volume of service tickets on a monthly basis. We have several tech on call for day and night calls and do primarily commercial work.
The day-to-day responsibilities will include:

Maintaining excellent levels of customer service with our existing customer base and with new accounts
Driving revenue growth with a concentration on growing service contract sales
Managing details to enable profit and revenue improvement and growth
Leadership of technicians, service sales personnel and support staff
Maintaining positive employee relations by fostering open communications and effective conflict resolution
Monitoring of key performance metrics to ensure goals are met
Providing accurate and timely forecasting and performance data to management
Leading the service sales process with key customer visits and sales calls
Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
Norwalk, CT
Job Type
Permanent
Compensation
$85,000 - $110,000