Service Support Analyst

Service Support Analyst Opportunity | Premier Law Firm | Santa Monica | Hybrid!

  • Santa Monica, CA
  • $75,000 - $95,000
  • Managed by Jobot Pro: Gabby DelPozzo
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A bit about us:

Our client, a prestigious law firm, is seeking a Service Support Analyst to join their team. This role is based in Santa Monica, CA. The firm is operating hybrid!

Why join us?

  • Excellent benefits
  • Career advancement
  • Amazing culture
  • Competitive salary
  • Supportive leadership
  • Competitive 401(k)

Job Details

Our client, a prestigious global law firm, is seeking a Service Support Analyst who will be responsible for coming up with solutions and workarounds for computer hardware, operating system, network and application problems.

  • Provide first-line investigation and diagnosis of incidents following the incident management process, respond to user calls, listen to user needs and/or issues and provide helpful solutions to their problems.
  • Provide computer, network and software support to the end-user community via telephone, email, remote-access, or in-person.
  • Install or relocate computers systems, including monitors and printers .
  • Install application software based on corporate standards and end-user requirements.
  • Coordinate conference setups in conjunction with the Facilities department and the Professional Development department.
  • Participate in departmental, committee, and technical meetings to discuss and resolve user issues and implement new projects.
  • Monitor and maintain loaner notebook computer inventory.
  • Diagnose and repair computer hardware, and contact vendor when necessary.

  • 2+ years of experience using computer hardware and software focused on Microsoft technologies.
  • 1+ year of experience in a Customer Service role dealing directly with end-users.
  • Ability to work and support end-users in a fast-paced and deadline-driven environment with courtesy and tact.
  • Experience working with variety of computer desktop and notebook hardware, including printers, monitors, cabling and connectors for networking and peripherals.
  • Experience with Service Desk ticket tracking and management software.
  • Experience with video conference applications/equipment, and remote meeting technologies (specifically with Webex, Zoom and MS Teams).
  • Knowledge of Microsoft applications and Windows desktop operating system

Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Santa Monica, CA
Job Type
$75,000 - $95,000