Software Escalation Engineer (.NET / C# / Multithreading)

FULLY REMOTE / Leader in global Cyber Security platform engineering / Top Compensation + Equity

  • REMOTE
  • Charlotte, NC +6
  • $100,000 - $120,000
  • Managed by Jobot Pro: Jake McSwain
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A bit about us:

We are a leading Cyber Security platform company and pioneer in data security and analytics. We specialize in software for data protection, threat detection and response, and compliance. We protect enterprise data by analyzing data activity, perimeter telemetry, and user behavior. Our technology allows us to prevent disaster by locking down sensitive data and efficiently sustains a secure state with automation.

Why join us?

Work for a leader in Cyber Security platform engineering!
  • FULL Remote Flexibility (US)
  • Lucrative Stock Options
  • Work/Life Balance
  • Continuing Education and Professional Development
  • 17 Days PTO (available to roll-over) + 10 Paid Holidays + 3 Floating Holidays
  • 4% 401k Match
  • Wide range of comprehensive medical benefits options (almost entirely covered by us)

Job Details

Responsibilities:

Analyze, diagnose, and debug complex customer issues
Create and implement patches, fixes, and diagnostic tools
Take ownership of escalations and drive towards resolution
Act as a technical focal point in cooperative relationships with other internal groups
20% of your time will be focused on development of code solutions and 80% will be focused on troubleshooting and analysis of product issues within the code
Coordinate with other engineers from various product components to deliver success
Acquire both broad and in-depth product knowledge
Create and improve documentation to train support engineers to resolve support cases
Demonstrate strong interpersonal and communication skills

Requirements:

2 years of development experience in C# & .NET technologies
Experience with SQL DB and writing store procedures
Web application development experience
Understanding and experience with multithreaded programming.
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Easy Apply Now
Job Details
Managed by Jobot Pro
Location
REMOTE
Washington, DC
Philadelphia, PA
Pittsburgh, PA
Charlotte, NC
Atlanta, GA
Nashville, TN
Jacksonville, FL
Job Type
Permanent
Compensation
$100,000 - $120,000