Support Engineer2

Remote Support Engineer

  • Cincinnati, oh
  • $90,000
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A bit about us:

is Germany’s leading Transactional Experience Partner (TXP) who is on the mission to create digital experiences that will encourage customers to drive forward the digital transformation. With the concentrated experience of over 20 years, we create e-commerce business solutions for customers such as FC Bayern München, EDEKA, E.ON, Carl Zeiss and Sky. At our offices in Germany, Bulgaria and the US we employee around 800 people who are shaping the future of the digital business either in-house, remote or at our customers' sites. We are proud of our corporate culture. Respect, trust and empowerment are key aspects in our teams, that goes beyond the workplace.

Why join us?

Medical, Dental, Vision

Job Details

● As part of our support team, you will be jointly responsible for the operation of complex application landscapes, some of which are operated by diva-e itself and some of which are provided by software vendors as PaaS solutions.
● You qualify incoming tickets, analyse, and decide whose responsibility the task lies and route it accordingly.
● You accompany the ticket lifecycle from start to finish and drive the resolution of the ticket.
● You will work closely with our cloud engineers, development teams, and PaaS providers.
● You will support the preparation and accounting of reports and service certificates.

Skill Set Needed
● You are an empathetic team player.
● You have a technical understanding or are willing to acquire it to get to know our customers and their systems.
● You know DevOps concepts and the ITIL framework and have internalized its processes. Certification preferred, but not required.
● Ideally, you have already worked with ticket systems such as Jira or ServiceNow. If not, we'll show you how.
● Excellent verbal and written communication skill. However, we are mainly based in Germany so already knowing some German is a huge plus, but not a necessity!
● A positive, resourceful, and motivated attitude with a learning mindset.
● Someone who loves to share knowledge. We are happy to support you with a variety of trainings, tech workshops, pair programming, code reviews and much more!

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Cincinnati, oh
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