Technical Support Analyst / Lead Helpdesk

Looking for someone with strong experience in a ServiceDesk/Helpdesk background and technical capabilities listed in the job description below.

  • Exton, PA
  • $68,000 - $85,000
  • Managed by Jobot Pro: Ashley Elm
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A bit about us:

We are experts in health system management, and the insurance industry that is dedicated to performance accountability, delivering results, and transforming healthcare. We have developed an integrated suite of proprietary IT platforms, a robust and deployable infrastructure, and standardized clinical protocols that have proven to help our partners meet the triple aim of improving outcomes, reducing costs, and elevating the patient experience.

Why join us?

In addition to excellent benefits and competitive compensation package, we offer:
  • 401(k) Retirement Plan
  • Comprehensive Health Plans
  • Health/Wellness Program
  • Opportunity for internal growth

Job Details

As we are growing leaps and bounds, we are looking to add a Technical Support Analyst to our team. This position is on-site in the Newtown Square / Philadelphia, PA area.

FUNCTIONS
  • Function as a lead worker in the Technical Support area coordinating efforts amongst other team members.
  • Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
  • Maintain and troubleshoots telephony system including telephone additions, relocation, and programming changes effectively.
  • Exercise judgment and decision making in the diagnosis and resolution of computer hardware and software problems.
  • Install, configure, maintain, and effectively troubleshoot Windows based computers and various peripheral devices.
  • Install, maintain, and effectively troubleshoot all business applications.
  • Escalate errors to hardware and software manufacturers as necessary.
  • Document daily tasks and creates user documentation as needed.
  • Manage user errors and requests through IT/Facilities help desk ticketing system.
  • Maintain a high level of customer satisfaction.
  • Maintain confidentiality.
  • Other duties as assigned.

EXPERIENCE
  • 2- 5 years of experience in the IT Technical Support/Helpdesk Support field. Proficient with all Windows operating systems.
  • Experience in healthcare IT experience is preferred.
  • High school diploma/GED or equivalent working knowledge preferred.

KNOWLEDGE
  • Proficient with Windows operating systems.
  • Experience with Active Directory administration.
  • Experience with Office 365 configuration.
  • Experience supporting Telecom/voice services (local or hosted phone system) at a ServiceDesk capacity
  • Experience with the Mitel MiVoice Connect and MiVoice Connect Contact Center phone platform is a plus.
  • Knowledge of how to operate and troubleshoot computer equipment.
  • Intermediate skills with Microsoft Office Professional Suite.

Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
Job Type
Permanent
Compensation
$68,000 - $85,000