Technical Support Specialist - Mechanical/Electrical Products, Hybrid Work

We are a global leader in the design, manufacture, and support of products for analytical laboratories. Our products are designed to meet the needs of a wide range of industries, including pharmaceuticals, biotech, food and beverage, and environmental testing. We are committed to sustainability and reducing our environmental impact. Our products are designed to be energy-efficient and environmentally friendly, and we have implemented a number of initiatives to reduce waste, conserve resources, and minimize our carbon footprint.

If you're looking for a challenging and rewarding career in a dynamic and innovative industry, then this is the place for you. As a global leader in analytical laboratories, we offer a wide range of exciting opportunities for talented individuals who are passionate about science, engineering, and customer service.

We pride ourselves on our commitment to excellence and our dedication to providing our customers with the best possible products and support. We are a company that values innovation, quality, and teamwork, and we are always looking for talented individuals who share our values and are eager to make a difference.

We offer competitive pay, ample room for growth, comprehensive benefits, bonus potential, and a company-matching retirement plan!

We are seeking a highly skilled Permanent Technical Support Specialist to join our team in the Scientific industry. The ideal candidate will have a strong background in Electrical and Mechanical products, with a proven track record of providing excellent technical support. This is a full-time position that ideal candidates have 0-3 years of experience in the field.

Responsibilities:

• Provide technical support to customers via phone, email, and virtual/video troubleshooting
• Diagnose and troubleshoot complex technical issues related to Electrical, Mechanical, and Pneumatic products
• Utilize CRM software to track customer interactions and provide timely solutions
• Perform preventative maintenance on equipment to ensure optimal performance
• Collaborate with cross-functional teams to resolve complex technical issues
• Provide on-site support to customers as needed
• Develop and maintain strong relationships with customers to ensure customer satisfaction
• Stay up-to-date with industry trends and advancements to provide innovative solutions to customers
• Train customers on proper use and maintenance of products

Qualifications:

• Minimum of 0-3 years of experience in Technical Support, preferably in the Scientific industry
• Strong technical skills in Electrical, Mechanical, and Pneumatic products
• Experience with fault diagnosis and application troubleshooting
• Knowledge of preventative maintenance procedures
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong problem-solving and analytical skills
• Ability to travel to customer sites as needed
• Bachelor's degree in Engineering or related field preferred

If you have a passion for providing exceptional technical support and a strong background in Electrical and Mechanical products, we encourage you to apply for this exciting opportunity. We offer competitive salary and benefits packages, as well as opportunities for career growth and development.