Yardi Support Specialist

We are a fast-growing company in the Real Estate Consulting space with a great culture and many growth opportunities!

Remote
Work/Life Balance
Great Culture + Growth Opportunities
Generous Salary
Full Benefits

Our client is seeking a remote Yardi Support Specialist to join their team full-time!

Candidates must have experience with Yardi. Please detail any of your specific Yardi experience on your resume!

Seeking:

• Bachelor’s in Accounting, Finance, Computer Science, Information Technology, or related experience.
• 2+ years of experience in Yardi administration/technical support
• 3 years of experience In Preferably Commercial Yardi System, will look at Residential as well
• Knowledge and experience with SQL querying and custom reporting within Yardi
• Documentation Creation and updates
• Investor Portal Change Request
• Excellent people skills, with a service-minded, willing-to-help, and proactive attitude.

Key Accountabilities:

• Support Task
• Brainstorm with team members to resolve more complex issues and escalate difficult issues to management.
• Identify and communicate potential system, process, and training improvements that will drive increased user adoption, improved user satisfaction and overall data integrity.
• Reviews release notes, trainings, and known issues documentation while continually looking for ways to improve all application efficiencies.
• Become knowledgeable with internal procedures and needs to assist/guide with testing efforts on new functionality, new modules, and upgrades to existing modules.

Essential Duties and Responsibilities

• Provide client support and technical issue resolutions in a clear and detailed manner through in-person, e-mail, phone and other platforms of communication.
• Document all requests and resolutions within appropriate SLAs.
• Traffic, prioritize, and escalate requests to the appropriate internal or external resources and maintain responsibility of delegated tasks.
• Ensure all resolutions are clearly documented in client's knowledge base.
• Identify and escalate software defects related to support tasks.
• Brainstorm with team members to resolve more complex issues and escalate difficult issues to management.
• Identify and communicate potential system, process, and training improvements that will drive increased user adoption, improved user satisfaction and overall data integrity.
• Reviews release notes, trainings, and known issues documentation while continually looking for ways to improve all application efficiencies.
• Become knowledgeable with internal procedures and needs to assist/guide with testing efforts on new functionality, new modules, and upgrades to existing modules.