Yardi Support Specialist

100% Remote // Join the team as a Yardi Support Specialist at a fast-growing Real Estate Consulting Company

  • Atlanta, GA +4
  • $85,000 - $95,000
  • Managed by Jobot Pro: Julia Toms
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A bit about us:

We are a fast-growing company in the Real Estate Consulting space with a great culture and many growth opportunities!

Why join us?

Remote
Work/Life Balance
Great Culture + Growth Opportunities
Generous Salary
Full Benefits

Job Details

Our client is seeking a remote Yardi Support Specialist to join their team full-time!

Candidates must have experience with Yardi. Please detail any of your specific Yardi experience on your resume!

Seeking:
  • Bachelor’s in Accounting, Finance, Computer Science, Information Technology, or related experience.
  • 2+ years of experience in Yardi administration/technical support
  • 3 years of experience In Preferably Commercial Yardi System, will look at Residential as well
  • Knowledge and experience with SQL querying and custom reporting within Yardi
  • Documentation Creation and updates
  • Investor Portal Change Request
  • Excellent people skills, with a service-minded, willing-to-help, and proactive attitude.


Key Accountabilities:
  • Support Task
  • Brainstorm with team members to resolve more complex issues and escalate difficult issues to management.
  • Identify and communicate potential system, process, and training improvements that will drive increased user adoption, improved user satisfaction and overall data integrity.
  • Reviews release notes, trainings, and known issues documentation while continually looking for ways to improve all application efficiencies.
  • Become knowledgeable with internal procedures and needs to assist/guide with testing efforts on new functionality, new modules, and upgrades to existing modules.


Essential Duties and Responsibilities
  • Provide client support and technical issue resolutions in a clear and detailed manner through in-person, e-mail, phone and other platforms of communication.
  • Document all requests and resolutions within appropriate SLAs.
  • Traffic, prioritize, and escalate requests to the appropriate internal or external resources and maintain responsibility of delegated tasks.
  • Ensure all resolutions are clearly documented in client's knowledge base.
  • Identify and escalate software defects related to support tasks.
  • Brainstorm with team members to resolve more complex issues and escalate difficult issues to management.
  • Identify and communicate potential system, process, and training improvements that will drive increased user adoption, improved user satisfaction and overall data integrity.
  • Reviews release notes, trainings, and known issues documentation while continually looking for ways to improve all application efficiencies.
  • Become knowledgeable with internal procedures and needs to assist/guide with testing efforts on new functionality, new modules, and upgrades to existing modules.

Easy Apply Now
Easy Apply Now
Job Details
Managed by Jobot Pro
Location
Atlanta, GA
Boston, MA
Chicago, IL
Houston, TX
San Diego, CA
Job Type
Permanent
Compensation
$85,000 - $95,000