Armenian Speaking Medical Receptionist

We are currently seeking a dynamic and dedicated individual to join our team as a Consulting Armenian Speaking Medical Receptionist. This unique role combines the responsibilities of a medical receptionist with the linguistic skills of an Armenian speaker, providing a bridge of communication between our Armenian-speaking patients and our dedicated healthcare team. This position is key to ensuring a smooth and efficient patient experience, from check-in to check-out. The ideal candidate will have a strong background in medical front desk operations and a deep commitment to providing exceptional patient care.

Medical, Dental and Vision Insurance
401k
Sick Pay
PTO
Monday-Friday Schedule 8A-5P
Room for Growth!

Job Details:

We are currently seeking a dynamic and dedicated individual to join our team as a Consulting Armenian Speaking Medical Receptionist. This unique role combines the responsibilities of a medical receptionist with the linguistic skills of an Armenian speaker, providing a bridge of communication between our Armenian-speaking patients and our dedicated healthcare team. This position is key to ensuring a smooth and efficient patient experience, from check-in to check-out. The ideal candidate will have a strong background in medical front desk operations and a deep commitment to providing exceptional patient care.

Responsibilities:

1. Serve as the primary point of contact for Armenian-speaking patients, ensuring they receive the highest level of customer service.
2. Manage patient check-in and check-out processes, verifying insurance information, collecting copayments, and scheduling future appointments.
3. Use your Armenian language skills to translate medical information and instructions, ensuring patients understand their healthcare plans and any necessary follow-up steps.
4. Maintain patient records with utmost confidentiality, ensuring all information is accurate and up-to-date.
5. Coordinate with medical professionals to schedule appointments, communicate patient concerns, and relay critical information.
6. Assist with administrative tasks such as managing phone calls, responding to emails, and maintaining a clean and organized reception area.
7. Provide compassionate and empathetic customer service, addressing patient inquiries and concerns with professionalism and discretion.
8. Use medical software systems to track patient appointments, billing, and medical records.

Qualifications:

1. A minimum of 2 years of experience in a medical front desk or similar role.
2. Proficiency in Armenian and English, both verbal and written, is required.
3. Knowledge of medical terminology, healthcare systems, and patient care processes.
4. Exceptional interpersonal and communication skills, with a proven ability to effectively interact with diverse patient populations.
5. Proficiency in using medical software systems and basic computer applications (Microsoft Office Suite).
6. A strong commitment to maintaining patient confidentiality and adhering to HIPAA guidelines.
7. Ability to multitask, manage time effectively, and adapt to a fast-paced work environment.
8. High school diploma or equivalent required; additional certification in Medical Administration is a plus.
9. Excellent problem-solving skills, attention to detail, and ability to work both independently and as part of a team.
10. Demonstrated empathy and understanding towards patients’ needs and concerns.