Bilingual Legal Intake Coordinator

Seeking a Legal Intake Coordinator to join our dynamic team. This role is an incredible opportunity for someone who thrives in a fast-paced environment, is passionate about providing exceptional customer service, and has a talent for handling high-volume calls. The ideal candidate must be bilingual in English and Spanish and have a minimum of 2 years of experience in a similar role.

We offer excellent Benefits

• Medical
• Dental
• Vacation
• Sick time
• 401K

Responsibilities:

As a Legal Intake Coordinator, you will be the first point of contact for our clients. Your primary responsibilities will include:

1. Handling high-volume inbound and outbound calls, providing excellent customer service to both existing and potential clients.
2. Gathering and documenting detailed information about potential cases in a precise and efficient manner.
3. Coordinating with attorneys and other staff members to ensure the seamless transition of potential cases.
4. Maintaining a comprehensive understanding of our services and areas of legal practice to effectively communicate with callers.
5. Conducting initial case evaluations and determining the appropriate next steps.
6. Assisting with other administrative tasks as needed, such as data entry, file management, and scheduling appointments.

Qualifications:

The successful candidate must possess the following qualifications:

1. Minimum of years of experience in a customer service role, ideally within the legal industry.
2. Fluency in both English and Spanish is a must.
3. Exceptional communication skills, both written and verbal, with the ability to effectively communicate complex legal information to clients.
4. Proven ability to handle high-volume calls while maintaining a high level of professionalism and attention to detail.
5. Strong organizational skills with the ability to manage multiple tasks simultaneously and meet deadlines.
6. Proficiency in using Microsoft Office Suite and other standard business software.
7. A proactive problem-solver with the ability to work independently and as part of a team.
8. Knowledge of legal terminology and procedures is highly desirable.

This role is an excellent opportunity for a seasoned professional looking to make a significant impact within a growing firm. If you are a dynamic, service-oriented individual with the requisite skills and experience, we would love to hear from you.