Billing and Collections Specialist
- Denver, CO
A bit about us:
Title: Billing and Collections Specialist
Location: Denver, CO
Compensation: DOE
We are a financial services company and we're on a mission to serve small businesses on a global basis. Since successfully merging our financial acumen with cutting edge technologies, we've been in rapid growth mode and we're actively seeking an experienced Collections specialist to join our dynamic, collaborative and energetic team!
Location: Denver, CO
Compensation: DOE
We are a financial services company and we're on a mission to serve small businesses on a global basis. Since successfully merging our financial acumen with cutting edge technologies, we've been in rapid growth mode and we're actively seeking an experienced Collections specialist to join our dynamic, collaborative and energetic team!
Why join us?
- Great Medical/Dental/Vision options provided (95% employer covered!)
- UNLIMITED VACATION!
- Commuter benefits
- Gym memberships
- Much more!
Job Details
In this role, you will join our Servicing and Collections team. You'll be responsible for contacting customers with delinquent accounts, initiating appropriate actions, maintaining records and providing a high level of customer service to help our customers get back on track. Main responsibilities will include:
1.) Review stats of delinquent accounts/initiate action- notify customers of status based on due date, prepare correspondence for special handling and skip tracing
2.) Communicate and coordinate customer account information to various departments
3.) Follow-up on undeliverable mail, research disputed delinquent account balances, correct errors, etc.
Negotiate and process ACH payments, while setting up payment plans to bring accounts current
Requirements:
1.) Strong customer service background
2.) 1+ years of experience in lending/customer service/collections- preferable in a call center environment
1.) Review stats of delinquent accounts/initiate action- notify customers of status based on due date, prepare correspondence for special handling and skip tracing
2.) Communicate and coordinate customer account information to various departments
3.) Follow-up on undeliverable mail, research disputed delinquent account balances, correct errors, etc.
Negotiate and process ACH payments, while setting up payment plans to bring accounts current
Requirements:
1.) Strong customer service background
2.) 1+ years of experience in lending/customer service/collections- preferable in a call center environment