CCaaS Implementation Engineer
- Consulting
- $75 - $120
- Costa Mesa, CA
- Remote
Replace a legacy CCaaS into Amazon Connect with a profitable law firm that's investing to become technology first
A bit about us:
Premier personal injury law firm in Orange County, committed to excellence and innovation. As we evolve, we are integrating AI-driven solutions to enhance client services, streamline legal processes, and optimize our business operations. We aim to be among the first law firms built from the ground up with AI at its core.
Why join us?
- Flexibility to work on site, hybrid, or remote from anywhere in the US
- Competitive hourly rate with potential to convert to salary if a long term fit is determined
- Lead a business critical implementation from scratch using the latest and greatest technology
- Comprehensive health insurance options for individuals and families if W-2 contract, option for independent consulting for direct contractors
Job Details
The purpose of this role is to take point on designing finishing details to an enterprise solution implementing Amazon Connect as the primary CCaaS to replace an existing production environment. Leveraging the latest features in AI for voice and text, while integrating into modern CRM and Case Management tools for a more efficient, cohesive workflow between Marketing, Sales, and Operations of the business.
Must Have:
Nice to Have:
Must Have:
- Expert with Amazon Connect, and CCaaS from both a solutions engineering and hands on implementation perspective
Nice to Have:
- Python, TypeScript
- Terraform, Kubernetes (EKS), Docker
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.