Claims Manager

Commercial Insurance for small and medium sized businesses.

We have been voted 4 years in a row by Great Place to Work and Fortune as one of the best places to work in the Financial Services & Insurance Industry. Offer strong benefits, growth, and culture!

SUMMARY:
Supervise and handle claims while providing training to adjusters who will handle non-litigated and litigated General liability and Construction defect claims. The supervisor will assure that adjusters are processing claims in a prompt, professional and efficient manner in accordance with company guidelines and procedures.

RESPONSIBILITIES:

• Assist and direct adjusters in the proper investigation of coverage and liability issues and extend settlement authority to the adjusters to effect accurate, timely, cost-effective handling of claims.
• Review coverage and liability disclaimers.
• Review claim files to assure timeliness and quality of work product.
• Review claim files for proper level of reserves on claims.
• Provide guidance and mentor personnel in the unit.
• Have responsibility regarding training and development of adjusters, managing performance, resolving conflicts and problems, distributing work, checking work, etc.
• You will have daily contact with adjusters and/or insureds and/or claimants and/or attorneys and/or vendors and/or agents and/or underwriters.
• You will ensure that employee objectives, performance and evaluations are consistent with department goals and objectives by performing quarterly and annual personnel performance evaluations.
• You will deal with and have access to information that is important and must be kept confidential.
• Maintain a pending where you will be expected to return calls timely, maintain a working diary, draft coverage and liability letters, review policies for coverage and recommendations, independently handle all levels of claims and manage files in litigation.

EDUCATION/EXPERIENCE:

• A four-year degree from an accredited institution or 5-7 years of equivalent claims experience. 4-7 years supervision and training experience.
• Demonstrated and proven record in handling claims, including advanced skills in coverage, investigation, litigation, negotiation, damage/injury evaluation, salvage and subrogation. Knowledge of and adherence to the state laws and regulations governing the handling of claims.
• Excellent organizational, time management and communication skills, both verbal and written. Good computer skills, with knowledge of Word, Excel, Outlook and PowerPoint.