Claims Technician (Must come from an insurance broker and live in Southern CA)

We are a fast-growing insurance broker that prides itself on knowledge, customer experience, and investing in our employee's growth.

Benefits:

401(k)
401(k) matching
Dental insurance
Disability insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance

he Claims Technician plays a vital role within an insurance brokerage, providing support in managing claims efficiently and ensuring a seamless claims experience for clients. This position involves liaising with insurers, policyholders, and adjusters to facilitate prompt and accurate claims processing while maintaining exceptional client service.

Key Responsibilities:
Claims Administration & Processing:
Assist in handling, monitoring, and processing various types of claims, including property, casualty, liability, and worker's comp.
Review claim documentation, ensuring completeness and accuracy before submission to insurers.
Track claims progress and update internal systems with real-time claim statuses.
Prepare claims reports and summaries for internal and client use.
Client & Carrier Liaison:
Serve as a primary point of contact for clients, providing guidance and updates on claim developments.
Communicate effectively with insurance carriers, adjusters, and third-party service providers to ensure efficient claims resolution.
Support clients with claims documentation, policy coverage interpretation, and escalation processes when necessary.
Compliance & Documentation:
Ensure claims handling aligns with regulatory requirements, company policies, and industry best practices.
Maintain organized records and documentation for all claim-related correspondence.
Assist with claims audits and reporting as required by management or regulatory bodies.
Support & Problem Resolution:
Identify potential claim issues and escalate complex cases to senior claims professionals or managers.
Collaborate with internal teams, such as account managers and brokers, to resolve claims-related inquiries.
Assist in claim disputes by gathering supporting documentation and coordinating resolution efforts.
Key Skills & Competencies:
Strong knowledge of insurance claims procedures and coverage interpretation.
Excellent communication and interpersonal skills for client and insurer interactions.
Detail-oriented with strong organizational and multitasking abilities.
Ability to work under pressure and meet deadlines in a fast-paced environment.
Proficiency in claims management systems and Microsoft Office Suite (Excel, Word, Outlook).
Qualifications & Experience:
Previous experience in an insurance claims or brokerage environment preferred.
Familiarity with insurance policies and coverage terms across various lines of business.
Strong customer service experience with the ability to handle sensitive situations professionally.
Insurance certifications (e.g., CII, AINS, or equivalent) are an advantage but not required.