Client Services Manager

Do you enjoy Business Development & Operations Leadership with a meaningful purpose?

Based in Allentown with branches across PA, we are a Home Health Agency focused on providing quality care to the elderly and disabled community in the comfort of their own homes. This is an incredible opportunity to make a significant impact on lives across Allentown, PA & surrounding cities. As Branch Director (Client Services Mgr.) you will partake in business development efforts to expand our client base and promote revenue growth, as well as lead fiscal and operational activities of our agency. You'll have the opportunity to partner with the COO for long-term planning, organizing, directing, and staffing of the Branch. We are looking for a self-motivated, passionate, and community-driven Professional to help expand essential home care services which will ensure seniors and disabled individuals receive the compassionate care they deserve.

Our Agency serves the Philadelphia, Harrisburg, Pittsburgh and Allentown communities, and are a part of a top ranked National Company with brands spanning the whole US - if you are passionate about business development in an industry which makes a tangible & meaningful positive impact, this opportunity is for you!

You will play a vital role in building relationships and promoting home health care services to your local communities for our agency. By forging connections with key healthcare providers and referral sources, you'll help increase awareness of our agency as the go-to provider for home health care in Allentown and the surrounding areas.

Compensation: $65K-$75K Base Salary + On-Target Bonus of 25%, with multipliers for 1st year earnings ranging up to $100K+

Primary Duties:

• Grow the client census and caregiver roster, up to 5 new patient/cases per month through existing referrals, community organization partnerships, improving services, and onboarding new home-health aides.
• Develop and execute strategies to enhance the service experience of clients and caregivers, contributing to improved client and caregiver retention.
• Organize and administer all services and office operations within the services areas.
• Oversee recruitment, screening, selection, and training for all field and administrative staff.
• Implement and interpret service and operations policies.
• Lead branch to manage, implement, use, monitor and analyze incoming data entries from the Electronic Visit Verification (EVV) system.
• Execute strategies to accomplish 100% EVV (Electronic Visit Verification) utilization and compliance by caregivers.

Successful hires in the past have included sales professionals with at least 3-7 years of experience in Outside/Field Based B2B Sales.

Desired Experience:

• BA Degree from an accredited University and/or equivalent experience within healthcare sales (or similar).
• 3-7 years of professional experience in a Client Services Manager, Branch Director, or Outside/field sales role ideally within the home-healthcare space (or similar).
• Confidence in being able to self source for applicable leads (with the help of the COO), cold call on the phone and in person, and send effective business development emails.
• Experience attracting, onboarding, training and developing top talent; track record of previous hires consistently out-performing (exceeding quota/budget)
• High EQ, AQ, exceptional work ethic, humility, good at delivering/receiving feedback
• Must have a valid driver's license and access to a reliable vehicle.

Bonus Experience:

• Agency Recruiting, Healthcare Sales, Financial Services Sales, Social/Community Services, Dialysis Providers, Pharmaceuticals, Medicaid Affiliated Programs, and more!