Collections Manager

Based in Southfield, we are a reputable law firm with a phenomenal reputation in providing counseling and legal services to federally backed credit unions. Our services have allowed our clients to recover over $150m+ over the past 15 years! We are looking for a talented and seasoned Collections Supervisor to join our team to lead our payment solutions team in debt collection, executing strategic initiatives, and SOP implementation

If you are a Collections leader that is interested, apply today!

Job Responsibilities:

• Hire, Train, and Manage a the payment solutions team.
• Maintenance of Team Manuals: Notify the training staff about policies and procedures and maintain team manuals while adhering to SOPs.
• Assist the team with advanced or troubled skip-tracing duties to locate debtors, including identity assets for garnishments or execution. Communicate with third parties to acquire debtor information.
• Responsibility for overseeing employees' time and attendance and determining staffing needs are always met.
• Inventory Management – delegating workload, tracking and reporting of team stats.
• Ability to assist the team with an escalated call while remaining calm and using the situation as a teaching tool.
• Reviewing work for accuracy and productivity, utilizing various methods of reporting.
• Collaborate with the firm’s project manager regarding needed changes in processes/procedures, forms, etc.
• Oversee debtors' diary accounts for subsequent action while documentation accounts thoroughly,
• Document potential staffing issues in accordance with HR department guidelines for employee Performance Management (PIP) procedures.
• Working with the HR department on staffing and interviewing to fill open vacancies within the department.

Job Qualifications:

• 5+ years’ experience as a supervisor, or team leader in a debt collection environment.
• Ability to communicate professionally, both verbally and in writing.
• Ability to comply with all federal, state, and local regulations.
• Ability to comply with all firm policies and procedures.
• Ability to work accurately, meticulously, and highly productively while adhering to time constraints and daily deadlines.
• PC proficiency in Microsoft Office (Word, Outlook, Excel, and Adobe). CLS is a plus.
• Eagerness to adapt and learn about evolving technology and software programs.
• Must have excellent analytical, research, investigative, and organizational skills.
• Maintain working knowledge of company products and services.
• Other duties as assigned.
• Strong interpersonal skills with the ability to work independently and contribute to every aspect of a team environment.