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A bit about us:

We are committed to supporting students in every step of their academic journey—especially when it comes to navigating financial aid. Our team empowers students and their families with knowledge, resources, and personalized support to make college more affordable and attainable. We pride ourselves on a collaborative and inclusive environment where your work truly matters.

Why join us?

  • Tuition waiver after 6 months—for you and your immediate family

  • Flexible Time Off (FTO) for exempt employees with full pay and no cap

  • Paid vacation, sick time, and holidays for full- and part-time employees

  • 50% retirement contribution match on the first 6% after 90 days

  • 4 weeks of paid parental leave for all parents

  • Comprehensive health, dental, vision, and pet insurance

  • Remote, hybrid, and on-campus work options available

Job Details

What You Will Be Doing
  • Counsel students and families one-on-one about financial aid options and eligibility

  • Guide students through forms like FAFSA, MPN, and institutional documents

  • Evaluate financial aid applications and determine award eligibility

  • Package aid (grants, loans, scholarships, work-study) in compliance with regulations

  • Educate students on budgeting, financial literacy, and loan repayment

  • Conduct entrance and exit loan interviews per federal guidelines

  • Collaborate with other departments and support financial aid workshops and outreach

Skills You Need
  • At least 1 year of financial aid or customer service experience (required)

  • Strong knowledge of federal and state aid regulations (preferred)

  • Proficiency with financial aid systems and Microsoft Office

  • Ability to build rapport, explain complex info clearly, and manage sensitive data
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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