Commercial Lines Account Manager (Hybrid-Must have a P&C License))

We are one of the fastest growing brokers globally.

We have been in business for over 20 years and are growing like crazy!

Responsible for managing and servicing a portfolio of commercial insurance accounts for clients. The primary focus of the role is to ensure client satisfaction, retain existing business, and promote growth opportunities within the assigned accounts. The Account Manager serves as the main point of contact for clients, working closely with insurance brokers, underwriters, and other internal stakeholders to deliver excellent customer service and meet business objectives.

Key Responsibilities:

Client Relationship Management:

Build and maintain strong relationships with clients, understanding their insurance needs and providing appropriate solutions.
Act as the primary point of contact for all client inquiries, addressing concerns, and providing prompt and accurate responses.
Conduct regular client meetings and discussions to review coverage, assess risk exposure, and identify opportunities for upselling or cross-selling.
Account Servicing:

Manage a portfolio of commercial insurance accounts, ensuring proper documentation, policy issuance, and renewal processes.
Collaborate with insurance brokers to gather required information, prepare submissions, and negotiate terms and conditions with underwriters.
Coordinate with internal departments to provide necessary support, such as claims assistance, policy endorsements, and billing inquiries.
Risk Assessment and Analysis:

Analyze clients' businesses to evaluate risk exposures and recommend appropriate insurance coverage options.
Review policy documentation, endorsements, and other related materials to ensure accuracy and compliance with client requirements and industry standards.
Stay updated on industry trends, regulatory changes, and emerging risks to provide proactive risk management advice to clients.
Account Retention and Growth:

Implement strategies to retain existing business and foster client loyalty, including timely renewals, proactive communication, and value-added services.
Identify opportunities for account expansion and collaborate with sales teams to develop upselling or cross-selling strategies.
Assist in the preparation of proposals, presentations, and insurance program summaries to support new business development efforts.
Administrative Tasks:

Maintain accurate and up-to-date client records, policy documentation, and other relevant information in the agency management system.
Prepare reports, summaries, and analysis of account activities, performance metrics, and client feedback for management review.
Ensure compliance with internal policies, procedures, and regulatory requirements, such as data privacy and insurance industry regulations.
Qualifications and Skills:

Bachelor's degree in Business, Risk Management, Insurance, or a related field (preferred).
Relevant experience in commercial insurance account management or related roles.
Strong knowledge of commercial insurance products, coverages, and underwriting processes.
Excellent communication and interpersonal skills to build and maintain client relationships.
Analytical and problem-solving abilities to assess risks and recommend suitable insurance solutions.
Proficient in using insurance agency management systems, Microsoft Office, and other relevant software.
Attention to detail, organizational skills, and the ability to manage multiple priorities effectively.
Professional certifications (such as CPCU, CIC, or ARM) are a plus.