Commercial Lines Account Manager

We are a fourth-generation, family-owned insurance agency with over 110 years of service in the Hudson Valley region of New York. Headquartered in Albany, NY, the company is known for its strong community roots, personalized client service, and commitment to excellence in insurance solutions.

They represent a carefully selected group of financially sound, reputable insurance carriers, ensuring clients receive the best coverage at competitive prices. Our team-oriented culture and high standards have earned us a trusted reputation in both personal and commercial lines.

Rich Benefits Package: 100% employer-paid health insurance for full-time roles, 401(k) with company contributions, and generous PTO starting at 3 weeks 1.
Work-Life Balance: Most roles offer hybrid flexibility (1–2 days remote per week), plus 10+ paid holidays and your birthday off 1.
Career Growth: Paid educational opportunities, completion bonuses, and internal training for those new to insurance 1.
Culture & Community: A fun, collaborative environment with quarterly staff outings, volunteer opportunities, and a strong emphasis on giving back 1.
Inclusive Hiring: No prior insurance experience required—just a willingness to learn and serve clients with integrity 1.

Job Details:
Are you passionate about the insurance industry and have a knack for managing commercial lines? We are seeking an experienced Permanent Commercial Lines Account Manager to join our dynamic team. In this role, you will be directly responsible for servicing and maintaining a book of business, fostering strong relationships with clients, and ensuring all their commercial insurance needs are met. This is a permanent, full-time position with competitive salary and benefits. If you are a proactive, service-oriented professional with a drive for problem-solving and client satisfaction, this could be your next career move.

Responsibilities:
As a Permanent Commercial Lines Account Manager, your duties will include:

1. Managing and servicing a portfolio of commercial lines accounts, ensuring all insurance needs are effectively met.
2. Analyzing policies and identifying any potential risks or gaps in coverage.
3. Providing exceptional customer service by responding to client inquiries, concerns, and requests in a timely and professional manner.
4. Building and maintaining strong relationships with clients, underwriters, and carriers.
5. Collaborating with sales team to secure, retain, and grow accounts.
6. Developing and implementing risk management strategies for clients.
7. Handling policy changes, renewals, and new business submissions.
8. Using problem-solving skills to address client concerns and find the best insurance solutions.
9. Coordinating and managing projects as needed.

Qualifications:
The ideal candidate for the Permanent Commercial Lines Account Manager position will have the following qualifications:

1. A minimum of 5+ years of experience in commercial lines account management.
2. Proficiency in customer service, risk management, policy analysis, problem-solving, client relations, and project management.
3. A current Property & Casualty (P&C) license.
4. Strong understanding of commercial insurance products and risk management strategies.
5. Exceptional communication and interpersonal skills.
6. Ability to build and maintain strong relationships with clients and carriers.
7. Excellent problem-solving skills and the ability to analyze complex insurance policies.
8. Ability to multitask and manage projects effectively.
9. Proficiency in using various insurance software systems.
10. Bachelor's degree in Business, Insurance, or related field is preferred.

Join our team and bring your expertise to our thriving insurance company. We offer a supportive and collaborative work environment, opportunities for professional growth, and a chance to make a significant impact on our clients' businesses. Apply today to become a part of our success story!