Commercial Lines Account Manager

We have almost 100 years of experience in customizing insurance solutions that protect property, assets, and business.

We offer a safe, welcoming, and healthy environment for our team. We provide possibilities to grow and advance careers as well as encourage communication, creativity, and results. Every day brings new challenges to the table, but the results are wholly rewarding.

The Commercial Lines Account Manager is responsible for managing and servicing a book of commercial insurance accounts. This role involves building and maintaining strong relationships with clients, ensuring their insurance needs are met, and providing exceptional customer service. The Account Manager will work closely with insurance carriers, underwriters, and other team members to deliver comprehensive insurance solutions to clients.

Key Responsibilities:
Client Relationship Management:

Serve as the primary point of contact for assigned commercial insurance accounts.
Develop and maintain strong relationships with clients, understanding their business needs and insurance requirements.
Conduct regular client meetings to review coverage, address concerns, and provide updates on policy changes.
Policy Management:

Oversee the administration of commercial insurance policies, including renewals, endorsements, and cancellations.
Ensure timely and accurate processing of policy documents, certificates of insurance, and other related paperwork.
Monitor and manage policy expirations to ensure continuous coverage for clients.
New Business Development:

Assist in the development and presentation of new business proposals to prospective clients.
Collaborate with producers and account executives to identify and pursue new business opportunities.
Participate in networking events and industry conferences to build and maintain a strong professional network.
Risk Assessment and Coverage Placement:

Analyze clients' insurance needs and risk exposures to recommend appropriate coverage options.
Work with underwriters to negotiate and place coverage with insurance carriers.
Ensure that clients are adequately covered and that policies are competitively priced.
Customer Service:

Provide prompt and professional responses to client inquiries and requests.
Handle claims reporting and follow-up, ensuring clients receive timely and fair resolution of their claims.
Address and resolve any client issues or complaints in a timely and satisfactory manner.
Compliance and Documentation:

Maintain accurate and up-to-date client files and documentation.
Ensure compliance with industry regulations and company policies.
Stay informed about changes in insurance laws and regulations that may affect clients.
Qualifications:
Education and Experience:

Bachelor's degree in business, finance, insurance, or a related field preferred.
Minimum of 3-5 years of experience in commercial insurance account management or a similar role.
Valid insurance license (CIC, CISR, CPCU, or similar certification preferred).
Skills and Competencies:

Strong knowledge of commercial insurance products, coverage options, and industry practices.
Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
Strong organizational skills and attention to detail.
Proficiency in insurance management software and Microsoft Office Suite.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Working Conditions:
Full-time position, Monday through Friday.
Occasional travel may be required for client meetings, industry events, and training.
Office environment with potential for remote work flexibility.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive benefits package including health, dental, and vision insurance.
Retirement plan with employer contribution.
Professional development and continuing education opportunities.