Customer Facing Quality Manager
- $70,000 - $100,000
- Herndon, VA
- Remote
Manufacturing firm hiring customer facing Quality Manager to join their team! Remote work available!
A bit about us:
We are seeking a dynamic and motivated individual to join our team as a Customer Quality Manager. This role is pivotal to our organization, as it ensures that our financial services and products meet the highest quality standards and exceed customer expectations. The successful candidate will play a crucial role in maintaining our reputation in the Accounting and Finance industry, driving continuous improvements, and enhancing customer satisfaction.
This role has the ability to be remote, however preference for candidates located on the east coast.
This role has the ability to be remote, however preference for candidates located on the east coast.
Why join us?
- Medical, Dental, Vision
- 401k with company match
- Generous PTO
- Sick leave
- Remote flexibility
Job Details
Responsibilities:
1. Managing and overseeing the implementation and maintenance of the Quality Management System (QMS) in compliance with ISO 9000 standards.
2. Developing and implementing strategies to improve customer service quality and efficiency.
3. Identifying potential areas of improvement in our services and products, and working collaboratively with various teams to address these.
4. Conducting regular audits and assessments to ensure compliance with Hazard Analysis Critical Control Point (HACCP) and Preventive Controls Qualified Individual (PCQI) standards.
5. Handling customer complaints and issues, and ensuring prompt and effective resolution.
6. Coordinating with different departments to ensure quality standards are integrated into all business processes.
7. Providing training and guidance to team members on quality control and improvement strategies.
8. Preparing and presenting regular reports on quality control measures, improvements, and customer feedback to senior management.
Qualifications:
1. A Bachelor's degree in Business, Finance, Accounting, or a related field. A Master's degree will be an added advantage.
2. A minimum of 5 years of experience in a quality management role. Heavy customer facing experience required.
3. Proven experience in managing Quality Management Systems (QMS) and familiarity with ISO 9000, HACCP, and PCQI standards.
4. Prior experience in the dairy industry required.
5. Exceptional customer service skills, with a proven ability to resolve customer issues effectively and efficiently.
6. Excellent communication and interpersonal skills, with the ability to work collaboratively with various teams and stakeholders.
7. Strong analytical and problem-solving skills, with a keen eye for detail.
8. A proactive approach to work, with a strong drive for continuous improvement and excellence.
1. Managing and overseeing the implementation and maintenance of the Quality Management System (QMS) in compliance with ISO 9000 standards.
2. Developing and implementing strategies to improve customer service quality and efficiency.
3. Identifying potential areas of improvement in our services and products, and working collaboratively with various teams to address these.
4. Conducting regular audits and assessments to ensure compliance with Hazard Analysis Critical Control Point (HACCP) and Preventive Controls Qualified Individual (PCQI) standards.
5. Handling customer complaints and issues, and ensuring prompt and effective resolution.
6. Coordinating with different departments to ensure quality standards are integrated into all business processes.
7. Providing training and guidance to team members on quality control and improvement strategies.
8. Preparing and presenting regular reports on quality control measures, improvements, and customer feedback to senior management.
Qualifications:
1. A Bachelor's degree in Business, Finance, Accounting, or a related field. A Master's degree will be an added advantage.
2. A minimum of 5 years of experience in a quality management role. Heavy customer facing experience required.
3. Proven experience in managing Quality Management Systems (QMS) and familiarity with ISO 9000, HACCP, and PCQI standards.
4. Prior experience in the dairy industry required.
5. Exceptional customer service skills, with a proven ability to resolve customer issues effectively and efficiently.
6. Excellent communication and interpersonal skills, with the ability to work collaboratively with various teams and stakeholders.
7. Strong analytical and problem-solving skills, with a keen eye for detail.
8. A proactive approach to work, with a strong drive for continuous improvement and excellence.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy