Customer Service/Account Specialist
- $50,000 - $65,000
- Richmond, VA
Well established company seeks Customer Service specialist
A bit about us:
Well established, privately owned company
Why join us?
Hybrid schedule after trained
Overtime pay
Quarterly bonuses
Opportunity for continued growth and advancement
401k match
Medical, Dental, Vision
Tuition reimbursement
Generous PTO and Holidays
Overtime pay
Quarterly bonuses
Opportunity for continued growth and advancement
401k match
Medical, Dental, Vision
Tuition reimbursement
Generous PTO and Holidays
Job Details
Job Details:
We are currently seeking a dynamic and passionate Customer Service/Account Specialist to join our team. This role plays a pivotal part in maintaining excellent relationships with our clients and ensuring the highest level of customer satisfaction. The successful candidate will be responsible for managing client accounts, resolving any issues that arise, and communicating effectively with various departments to ensure our clients' needs are met. This is a full-time, permanent position.
Responsibilities:
1. Manage and maintain client accounts, ensuring all information is up-to-date and accurate.
2. Serve as the main point of contact for clients, handling any inquiries, complaints, or issues they may have.
3. Coordinate with various departments to ensure client needs are met in a timely and efficient manner.
4. Develop and maintain strong relationships with clients, promoting our company's commitment to customer service.
5. Identify potential problems or issues before they arise, implementing solutions where necessary.
6. Communicate effectively with clients, keeping them informed of any updates or changes to their accounts.
7. Provide feedback to the management team on customer needs, issues, and overall satisfaction.
8. Participate in regular training and professional development opportunities to stay up-to-date with industry trends and best practices.
Qualifications:
1. Experience in a customer service or account management role.
2. Exceptional communication skills, both written and verbal, with the ability to clearly convey information to a variety of audiences.
3. Proven track record of managing client accounts and maintaining high levels of customer satisfaction.
4. Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
5. Excellent organizational skills, with the ability to manage multiple tasks and projects simultaneously.
6. Strong understanding of the Engineering industry and its unique needs and challenges.
7. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
8. Ability to work well in a team environment, collaborating with various departments to achieve common goals.
9. A commitment to continuous learning and professional development.
10. A Bachelor's degree in Business or a related field
We are currently seeking a dynamic and passionate Customer Service/Account Specialist to join our team. This role plays a pivotal part in maintaining excellent relationships with our clients and ensuring the highest level of customer satisfaction. The successful candidate will be responsible for managing client accounts, resolving any issues that arise, and communicating effectively with various departments to ensure our clients' needs are met. This is a full-time, permanent position.
Responsibilities:
1. Manage and maintain client accounts, ensuring all information is up-to-date and accurate.
2. Serve as the main point of contact for clients, handling any inquiries, complaints, or issues they may have.
3. Coordinate with various departments to ensure client needs are met in a timely and efficient manner.
4. Develop and maintain strong relationships with clients, promoting our company's commitment to customer service.
5. Identify potential problems or issues before they arise, implementing solutions where necessary.
6. Communicate effectively with clients, keeping them informed of any updates or changes to their accounts.
7. Provide feedback to the management team on customer needs, issues, and overall satisfaction.
8. Participate in regular training and professional development opportunities to stay up-to-date with industry trends and best practices.
Qualifications:
1. Experience in a customer service or account management role.
2. Exceptional communication skills, both written and verbal, with the ability to clearly convey information to a variety of audiences.
3. Proven track record of managing client accounts and maintaining high levels of customer satisfaction.
4. Strong problem-solving skills, with the ability to identify issues and implement effective solutions.
5. Excellent organizational skills, with the ability to manage multiple tasks and projects simultaneously.
6. Strong understanding of the Engineering industry and its unique needs and challenges.
7. Proficient in Microsoft Office Suite, particularly Excel and PowerPoint.
8. Ability to work well in a team environment, collaborating with various departments to achieve common goals.
9. A commitment to continuous learning and professional development.
10. A Bachelor's degree in Business or a related field
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.