Customer Service/Key Account Coordinator
- Consulting
- $50,000 - $58,240
- Chicago, IL
FULLY REMOTE + Degree Required
A bit about us:
This company specializes in flexible, tech-enabled warehousing and on-demand distribution solutions designed to streamline last-mile logistics and inventory management across the U.S.
Why join us?
Be part of an innovative team revolutionizing last-mile logistics with cutting-edge technology and flexible storage solutions.
Work from anywhere (as long as you can be camera ready!!)!
Work in a fast-paced environment that values creativity, adaptability, and problem-solving.
Contribute to scalable solutions for major brands looking to modernize their supply chains.
Gain exposure to a wide range of industries, from retail to healthcare, through dynamic fulfillment projects.
Join a company that prioritizes customer success, operational efficiency, and employee development.
Work from anywhere (as long as you can be camera ready!!)!
Work in a fast-paced environment that values creativity, adaptability, and problem-solving.
Contribute to scalable solutions for major brands looking to modernize their supply chains.
Gain exposure to a wide range of industries, from retail to healthcare, through dynamic fulfillment projects.
Join a company that prioritizes customer success, operational efficiency, and employee development.
Job Details
Job Details:
Our company is seeking a dynamic, detail-oriented, and customer-focused Consulting Customer Service/Key Account Coordinator to join our team. This individual will play a pivotal role in maintaining and strengthening our client relationships. The ideal candidate will have a proven track record of managing key accounts with a minimum of 2 years of experience in a similar role. The successful applicant will demonstrate a deep understanding of customer service principles and a passion for problem-solving. They will be positive, energetic, a self starter, and enjoy video meetings because while this role is fully remote, majority of your day is on camera!
Responsibilities:
1. Serve as the primary point of contact for all key account related matters, ensuring the highest level of customer satisfaction.
2. Handle inbound customer service calls and resolve customer concerns promptly and professionally.
3. Analyze customer data, identify trends, and develop strategies to improve customer retention and satisfaction.
4. Collaborate with the sales team to identify upselling and cross-selling opportunities within key accounts.
5. Coordinate with various departments to ensure seamless service delivery and resolve any issues that may arise.
6. Regularly review customer feedback and market trends to suggest improvements to our products and services.
7. Develop and maintain strong relationships with key stakeholders within client organizations.
8. Conduct regular account reviews to track client satisfaction and identify opportunities for growth.
9. Provide regular updates to senior management on account status, challenges, and opportunities.
Our company is seeking a dynamic, detail-oriented, and customer-focused Consulting Customer Service/Key Account Coordinator to join our team. This individual will play a pivotal role in maintaining and strengthening our client relationships. The ideal candidate will have a proven track record of managing key accounts with a minimum of 2 years of experience in a similar role. The successful applicant will demonstrate a deep understanding of customer service principles and a passion for problem-solving. They will be positive, energetic, a self starter, and enjoy video meetings because while this role is fully remote, majority of your day is on camera!
Responsibilities:
1. Serve as the primary point of contact for all key account related matters, ensuring the highest level of customer satisfaction.
2. Handle inbound customer service calls and resolve customer concerns promptly and professionally.
3. Analyze customer data, identify trends, and develop strategies to improve customer retention and satisfaction.
4. Collaborate with the sales team to identify upselling and cross-selling opportunities within key accounts.
5. Coordinate with various departments to ensure seamless service delivery and resolve any issues that may arise.
6. Regularly review customer feedback and market trends to suggest improvements to our products and services.
7. Develop and maintain strong relationships with key stakeholders within client organizations.
8. Conduct regular account reviews to track client satisfaction and identify opportunities for growth.
9. Provide regular updates to senior management on account status, challenges, and opportunities.
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.