Customer Service Manager (Manufacturing)
- $90,000 - $120,000
- New Haven, CT
Profit sharing, 401k with company match, 15 days PTO, growth opportunities, booming industry!
A bit about us:
Our client is an industry recognized leader in the the custom design & manufacturing of fluid handling equipment. Every project is different, and the work is fast-paced, dynamic, and exciting.
Due to company growth, we are looking for a full-time Customer Service Manager with experience in manufacturing to join the team in Hamden, CT.
Due to company growth, we are looking for a full-time Customer Service Manager with experience in manufacturing to join the team in Hamden, CT.
Why join us?
- Job Stability (currently thriving in uncertain times, and also historically through any economic downturns over the past 30 years)
- Projects booked through 2025 already
- Profit sharing
- 401k with employer match
- 15 days PTO
- Annual reviews for raises (exceptional performance at 6 months)
- Medical, dental, vision insurance
Job Details
Target Salary range is $90k-$120k base plus full benefits
The Customer Service Manager will foster a team focused environment that promotes constant improvement, collaboration, and open communication.
Job Duties:
Skills Needed:
Qualifications:
The Customer Service Manager will foster a team focused environment that promotes constant improvement, collaboration, and open communication.
Job Duties:
- Oversee a team of CSRs including hiring, training and goal setting.
- Directly respond to client inquiries, resolve problems, and ensure customer satisfaction.
- Create or improve standards and procedures for the department.
- Manage the budget and oversee day-to-day operations.
- Conduct individual coaching sessions and group trainings on topics related to performance and development.
- Analyze data, track progress, and report on department performance.
- Work with sales managers to increase customer retention.
- Work throughout the organization to improve customer satisfaction.
Skills Needed:
- Ability to evaluate information, identify patterns and make informed decisions.
- Communicates clearly and effectively.
- Is empathetic and compassionate.
- Has a customer centric attitude.
- Time management and prioritization.
Qualifications:
- A background in customer service and leading a team in a comparable role (manufacturing or engineering company)
- A degree in business, communication, or marketing (4 year preferred, but 2 year acceptable)
- Passionate about developing and leading teams.
- Travel domestically up to 5%
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.