Customer Service Representative
- $50,000 - $60,000
- Wayne, NJ
Customer Service Representative Needed For Leading Medical Device Manufacturer
A bit about us:
My client is a leading medical device manufacturer and is in the market to add a Customer Service Rep to their team. This position is the primary customer facing role and focus point for repeat production orders. This will involve soliciting orders based on customer purchase history as well as processing unsolicited orders.
Why join us?
Compensation Up To $60,000 Per Year
- Excellent Benefits
- 401K Program
- Growth Opportunities
Job Details
Responsibilities:
Captures customer’s non-standard requirements and communicate to Operations as well as communicate updates from Operations to customer as required
Responsible for all order entry as well as order confirmation
Monitors and addresses order status/delivery date inquiries
Assists in maintaining open order reporting to customers
Provides tracking information as needed
Obtains and enters customer rolling forecast demand
Directs general e-mail and phone inquiries to appropriate function
Utilizes provided tools to analyze customer order patterns and proactively solicit orders
Follows up with “quiet” customers to determine their needs
Follows up with “non-forecast customers” to identify likely upcoming needs
Performs the job while adhering to all company policies and procedures
Performs other related duties as necessary or assigned
Execute departmental work plans in conformance with company policies, procedures, regulations, best practices, management objectives, priorities, and financial impact on the business.
Liaise with customers, suppliers, and third parties as necessary, including monitoring work progress.
Attend and participate in applicable meetings and reports on key metrics.
Required Knowledge and Experience
Education/Certification/Licensing:
Familiarity with planning/Scheduling
Highly organized and has very effective time management skills
Highly customer-focused and detail-oriented
Captures customer’s non-standard requirements and communicate to Operations as well as communicate updates from Operations to customer as required
Responsible for all order entry as well as order confirmation
Monitors and addresses order status/delivery date inquiries
Assists in maintaining open order reporting to customers
Provides tracking information as needed
Obtains and enters customer rolling forecast demand
Directs general e-mail and phone inquiries to appropriate function
Utilizes provided tools to analyze customer order patterns and proactively solicit orders
Follows up with “quiet” customers to determine their needs
Follows up with “non-forecast customers” to identify likely upcoming needs
Performs the job while adhering to all company policies and procedures
Performs other related duties as necessary or assigned
Execute departmental work plans in conformance with company policies, procedures, regulations, best practices, management objectives, priorities, and financial impact on the business.
Liaise with customers, suppliers, and third parties as necessary, including monitoring work progress.
Attend and participate in applicable meetings and reports on key metrics.
Required Knowledge and Experience
Education/Certification/Licensing:
- Bachelor's degree in a related field with knowledge of technical subject matter
- Or any equivalent combination of education, training, and experience that demonstrates the ability to perform the duties and responsibilities as described, including an internship in a relevant trade.
Familiarity with planning/Scheduling
Highly organized and has very effective time management skills
Highly customer-focused and detail-oriented
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.