Customer Service Specialist
- Consulting
- $20 - $32
- Malden, MA
Immediate Start! Fully Onsite Temp to Hire / Malden
A bit about us:
We are engaged with a high-growth manufacturing organization that has recently acquired a new company/location - this is an onsite role working with a passionate leadership team.
Why join us?
- Full Benefit package offered through Jobot
- Pay for every hour worked
- Fast-paced environment
- Minimum 3 month contract
Job Details
Responsibilities:
Requirements:
- Answering customer inquiries via email, phone & fax in a detailed timely manner. Providing customers information, tracking numbers, packing slips, invoices, MRP reports, open order reports etc.
- Resolving customer issues, communicating delays, and providing plans of action to customers. Escalating issues when necessary, escalating concerns to the appropriate department or manager.
- Assisting the Estimating team with standard price RFQ’s
- Supporting Management with Strategic Accounts.
- Maintaining records, Keeping accurate records of customer interactions and transactions.
- Maintaining the document drives organized and accessible for other departments to find the required information with ease.
- Collaborating Working with other departments to find solutions to problems and provide efficient customer service.
Requirements:
- A.S. degree or equivalent work experience
- 2+ years of customer service experience
- Proof of US Citizenship
Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.